Position Description: Service Supervisor

FLSA Status: Non-Exempt

Reports to: Service/Production Manager

EEO Category: Laborers & Helpers

Overview

As the Service Supervisor, directs all service personnel, including full-time, part-time, college, and high school student employees. Follows company, state, and federal guidelines and standards regarding safety and sanitation. Ensures the quality of all service related functions by training and assisting service personnel.

Essential Functions/Responsibilities

• Work your scheduled shift, attending work in your proper uniform
• Punch in and out on time, as well as punching out for breaks
• Practice good hygiene and grooming. This includes taking care of your uniform
• Ensure the serving lines are properly garnished
• Train new service employees according to prescribed training schedule & proper portion control
• Utilize proper portion control techniques as explained by cooks and management
• Provide service to the customers in a positive, friendly, helpful manner
• Communicates to all production staff and front of the house staff any problems
• Assist the Service Manager with all aspects of service
• Assist in setting up all serving lines in a timely and organized manner
• Make signage for special events
• Assist in decorating the front of the house
• Assist the Service Manager in supervising employees
• Assist the Service Manager with scheduling
• Chairing and organizing a safety committee meeting. Post minutes and submit copies to managers when complete
• Assist with special events and catering events as assigned
• Assist with conflict resolution between employees
• Read all items routinely posted for your benefit, as well as safety, sanitation guidelines and laws
• All other duties as assigned by management

Physical Demands/Work Environment

The Service Supervisor position involves physical work in a commercial kitchen environment. Responsibilities include moving inventory, product, carts, tables, etc. as well as using kitchen utensils and commercial kitchen equipment. Environment may include hot, humid, or cold temperatures. May require extended working hours at times. Must be able to lift/move 25 lbs.

Methods to perform essential job functions will be reasonably accommodated to allow individuals with disabilities to perform them.

Education – Skills - Expectations

• Two year minimum experience in front of house supervision
• High school diploma, secondary education helpful
• Ability to deal with stress and pressure
• Basic Computer Knowledge

Must possess a positive, can-do attitude, be detail-oriented, and possess a well-rounded knowledge of the food service industry. Must maintain professionalism at all times, and work with others in a cooperative manner, even while working under pressure. Willing to engage actively in the physical work of a high-quality hospitality service operation. As a representative of Creative Dining Services, must function in accordance with our corporate Mission, Vision, and Core Values statements.

This job description is subject to change at any time.