BDC)/Internet Sales Manager.

We are staffing up for a record season, training and increasing our inventory.

Position will include overseeing BDC representatives who will handle incoming phone calls/internet leads and contact existing customers by phone and email to increase customer appointments and sales opportunities.

Candidates must be honest, self-driven, results-oriented with a positive outlook and a clear focus on the highest customer service standards. Candidates must have a proven track record and only the "best" should apply.

Major Duties and Responsibilities:

• Hiring, training, motivating, counseling and monitoring the performance of Internet Sales - BDC department.
• Assisting individual internet sales representatives in setting aggressive, yet realistic monthly sales goals.
• Tracking all customers to ensure prompt response time and monitoring follow up within the CRM.
• Ensure that all internet sales representatives meet or exceed all activity standards for phone calls and appointments.
• Holding daily sales meetings and conducting sales training.
• Handling incoming internet leads and setting appointments.
• Handle live website chat sessions.

Key Areas:

• Managing and motivating a department of approx, 5-7 employees.
• Achieve monthly shown appointments and sold goals.
• Ensure prompt response to customer inquiries.

Qualifications & Job Requirements:

• 2 years of automotive BDC Rep/Internet Sales/Customer Service experience.
• Call center and telemarketing experience a plus.
• 2 years of sales and management experience a plus.
• Ability to work a flexible schedule including Saturdays, Holidays, and evenings.
• Strong appointment setting, objection handling skills and closing skills.
• Proven leadership and the ability to develop and motivate a team.
• CRM and computer experience.
• Strong work ethic
• Professional demeanor and appearance.

Job Type: Full-time

Pay: $75,000.00 - $120,000.00 per year

Benefits:

• 401(k)
• Health insurance

Schedule:

• 12 hour shift
• Day shift
• Evening shift
• Monday to Friday
• Night shift

Supplemental pay types:

• Commission pay

Ability to commute/relocate:

• Hillside, NJ 07205: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Customer service: 2 years (Preferred)

Work Location: In person