Community Manager
Summary
The Community Manager is responsible for managing the overall performance of a Crawford Hoying
residential community to meet and exceed company business objectives. This individual will lead 1 staff member. The Community Manager learns,
implements, supports, and teaches company policies and procedures. Crawford Hoying is dedicated to
exceptional customer service, which includes interactions with residents, guests, and coworkers.
Employees are expected to use their best judgment in determining the most appropriate course of action,
using customer service as a guiding principle.
Job Responsibilities (responsibilities may include but are not limited to the following)
•Assists in budget preparation; meets/exceeds budget; ensures all receivables are handled according
to defined standards; ensures the accuracy of all resident ledgers and accounts; executes delinquent
account tasks according to company standards; ensures all invoices are accurate and submitted in a
timely manner.
•Participates in staff selection and the interview process; supervises, trains, and provides support and
direction to staff; resolves personnel issues and supports teambuilding; prepares annual reviews and
implements goals, objectives, and personal development plans for staff; supports and motivates staff
to participate in classes and training; maintains approved staffing, schedules, and workloads;
manages PTO; audits, approves, and submits employee payroll records in a timely manner; reports
all material incidents to HR immediately.
•Manages and executes the company sales process; leads Leasing Consultants by teaching,
coaching, and setting a positive example; audits marketing material for accuracy; recommends and
implements additional marketing vehicles and pricing changes; analyzes competition; executes the
standard renewal process; ensures the highest level of curb appeal; reviews lease applications for
approval and verifications; ensures office is open as advertised; maintains excellent resident
relations; ensures residents are in compliance with lease terms, community rules, and policies.
•Physically inspects the community daily and communicates issues to maintenance; ensures risk
management issues are addressed and the site meets all regulatory agency requirements;
coordinates move-outs with maintenance to ensure timely recondition of apartments; monitors and
schedules all maintenance activities; tracks the status of all work orders; assigns appropriate
move-out charges and account reconciliation; inspects all rent-ready apartments; oversees the
purchase of supplies; approves all vendor invoices.
•Conducts all duties in accordance with company policies and procedures, Fair Housing regulations,
employment law, the Fair Credit Reporting Act, EPA and OSHA regulations, and all other laws
pertaining to residential property management.
•Performs other duties as assigned. Job responsibilities may vary depending on community size.
Performance Objectives (objectives include but are not limited to the following)
Community net operating income; occupancy; resident retention; service request resolution within 24
hours; unit-turn timeliness; customer service feedback; delinquency; team membership; and curb appeal.
Preferred Knowledge, Skills, Education, and Experience
•3-5 years of managing a property, or comparable industry experience
•1-2 years of personnel management
•Responsibility for operational results, sales, and marketing
•Understanding of accounting principles and budget processes
•Strong analytical, organizational, problem-solving, and multitasking skills
•Proficiency with Microsoft Office products
•Excellent oral and written communication skills
•Exceptional customer service and ability to develop a rapport with people
•Negotiation and conflict-resolution skills
•Ability to give clear direction and respond to inquiries
•Project management skills, including planning, organizing, and coordinating tasks
•Valid driver's license
Work Environment
The Community Manager works onsite at a residential community and interfaces with external and
internal customers, residents, and vendors on a regular basis. The work schedule varies depending on
the property. Hours are typically scheduled Tuesday-Saturday within 8:00 am and 6:00 pm. The Community Manager must be available to work overtime, as needed, and must be flexible and readily available, depending on the needs of the property.
Reporting Structure
The Community Manager reports to the Senior Vice President of Property Management and oversees one or
more Leasing Consultants and Service Technicians, depending on the size of the community.
Physical Requirements
The Community Manager's physical condition must be sufficient for the consistent and successful
completion of the responsibilities defined for this position. This position frequently requires standing,
walking, sitting, reaching with hands and arms, stooping, kneeling, crouching, or crawling. This position
may require lifting and/or moving up to 25 pounds. The Community Manager must be able to occasionally
drive during the course of work.