Position Summary

Under direct supervision, resolves claims by investigating losses, negotiating settlements, while maintaining adequate production levels.

Responsibilities

• Examines claims forms, policies and endorsements, client instructions and other records to determine coverages.
• Shadows Adjuster in claims investigation and assists by obtaining official reports, inspecting physical damage, and comparing claim information with evidence.
• Sets loss reserves with approval of client and management.
• Prepares reports by collecting and summarizing information required by client, local, state and federal government and by Crawford.
• Settles claims by determining insurance carrier’s liability, client’s instructions and authority levels required by obtaining demands and making offers to claimants, issuing settlement checks, making filings with regulatory agencies,
• disposing of salvage, pursuing subrogation when appropriate.
• Controls claims costs.
• Maintains expected caseload.
• Maintains professional and technical knowledge through continuing education.
• Maintains company reputation and integrity of insurance products by complying with federal and state regulations and service standards.
• Review and approval on reports on losses exceeding $10,000.
• Creates day to day agenda with assistance of manager / supervisor.
• Conduct roof inspections as needed.
• Upholds the Crawford Code of Business Conduct at all times.
• Participates in special projects or performs duties in other areas as requested.

Requirements

• College degree or an equivalent combination of education and experience.
• Completion of Crawford and Company basic property class, and / or continuing education required for advancement.
• Outside adjusters must have a valid driver’s license. Must complete continuing education requirements as outlined by Crawford Educational Services.
• Good verbal and written communication skills.
• Good attention to detail.
• Strong analytical and mathematical ability.
• Solid time management skills and organizational ability.
• Strong interpersonal skills
• Ability to handle challenging situations and people with tact and diplomacy.

Physical Requirements

• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• Ability to talk and hear.
• Ability to see and read.
• Reaching and manual dexterity for operating computer keyboard.
• While performing the duties of this position, auto travel may be required.
• The employee is required to extend hands and arms in various directions in order to handle files and associated paperwork;

use hands / fingers in repetitive motion in keyboard usage; use hands / fingers to efficiently utilize a writing instrument.

• Stooping kneeling, crouching, crawling, standing, sitting, walking, pushing, pulling, is relative to office files, etc..
• Expressing or exchanging ideas by means of the spoken word is required, as well as the ability to convey detailed / important instructions in an accurate manner.
• Ability to frequently talk or hear on a telephone and receive detailed information through oral communication is required.
• Exertion up to 20 pounds of force is occasionally required and / or a negligible amount of force frequently or constantly to lift, carry, push, pull, or otherwise move objects.
• Visual activity requirements are those of Clerical Administrative. This is a minimum standard for use with those whose work deals largely with preparing and analyzing data and figures, accounting, computer terminal, extensive reading, operation of machines, and using measurement devices.
• Ability to ascend or descend stairwells.
• Ability to climb up to and on rooftops.
• Ability to climb ladders to inspect roofing / structural damage, and in some cases the ability to enter enclosed spaces
• Ability to maintain balance when walking on narrow, slippery, or sloping surfaces.
• Ability to work outdoors, exposed to all weather conditions.
• Expressing or exchanging ideas by means of the spoken word is required, as well as the ability to convey detailed / important instructions in an accurate manner.
• Ability to frequently talk or hear on a telephone and receive detailed information through oral communication is required.
• Visual activity requirements are those of Clerical Administrative. This is a minimum standard for use with those whose work deals largely with preparing and analyzing data and figures, accounting, computer terminal, extensive reading, operation of machines, and using measurement devices.

When you accept a job with Crawford, you become a part of the One Crawford family.

• Our total compensation plans provide each of our employees with far more than just a great salary
• Pay and incentive plans that recognize performance excellence
• Benefit programs that empower financial, physical, and mental wellness
• Training programs that promote continuous learning and career progression while enhancing job performance
• that give back to the communities in which we live and work
• A culture of respect, collaboration, entrepreneurial spirit and inclusion
1 day ago