Position Summary

Under general supervision, monitors applications and print performance based on established service level agreements. Performs quality control measures to insure audit verification is up held, for all check processing.

Responsible for printing, post processing, inserting and metering all output sent from the applications which Print Services supports.

Assists manager with various customer service requests corporate wide.

Responsibilities

• Maintains print priorities of scheduled application runs, coordinates output processing for the various workloads supported.
• Performs audit quality controls and balances in order to ensure that daily service levels agreements are met
• Responsible for identifying any check issues and ensure that all checks are processed with in the established guidelines.

In the event an issue is identified, the operator is responsible for opening up EA ticket identifying the application, address the issue, and provide samples.

• Maintains strict quality assurance guidelines to ensure that the unit maintains a high level of print quality.
• Output distribution : Mails checks, letters and packages based on distribution methods, prepares address labels for expedited delivery, determines cost efficient mail method base on size of package.

Coordinates pickups and delivery service.

• Operates computers, printers, Micr verifier, inserting equipment, and & digital metering system.
• Monitors all hardware on premises, places service calls to various vendors and monitors print facilities room conditions.
• Responds to check requests, inquiries and complaints related to damaged or missing documents or checks, and any other discrepancies.
• Responsible for developing and maintaining Print Services procedures.
• Performs and monitors upload of the Fed-ex database to a notes database which allows claims personnel to have direct access to the shipments and delivery tracking information.

Creates and burns client CD’s for mailing

• Assists manager and security in the participation of SAS70 audits.
• Monthly inventory is reported for consumables needing to be replenished.
• Performs regular cleaning and minor maintenance on printers and equipment.
• Participates in special projects or performs duties in other areas as requested
• Upholds the Crawford Code of Business Conduct.

Requirements

• Completion of high school diploma or .
• Requires at least 2 years of work experience in Information Technology environment
• Standard office practices and procedures.
• Operations and maintenance of equipment used in the print services unit such as printers, post processing equipment, Micr verifier, and standard office equipment.
• Principles and practices of effective teamwork.
• Crawford Business Code of Ethics.

When you accept a job with Crawford, you become a part of the One Crawford family.

• Our total compensation plans provide each of our employees with far more than just a great salary
• Pay and incentive plans that recognize performance excellence
• Benefit programs that empower financial, physical, and mental wellness
• Training programs that promote continuous learning and career progression while enhancing job performance
• that give back to the communities in which we live and work
• A culture of respect, collaboration, entrepreneurial spirit and inclusion

Last updated : 2024-04-28