Excellence In Everything We Touch

Position Summary

Plans, designs, organizes and conducts training programs in corporate service lines for field and home office personnel and for clients; makes special presentations to potential clients.

Responsibilities

• This is an in office job opportunity in Phoenix, AZ and will not convert to remote. 
• Designs virtual, classroom and on-line instruction in conjunction with business partners and subject matter experts using proven training methods and techniques.
• Facilitates and leads training instruction (classroom or virtual) using proven training methods and techniques.
• Designs and updates professional continuing education courses in various media to make them current and compliant for employees and clients.
• Edits and updates existing courses. Courses may include instructor led or online self -paced courses.
• Prepares and administers assessments, quizzes, exams and post program evaluations.
• Maintains library of current resource materials.
• Stays abreast of new training methods and media and competitor training techniques.
• Maintains up to date knowledge and current trends in field.
• Provides on-going mentoring and coaching as needed, for adjusters in the field.
• Upholds the Crawford Code of Conduct.

Requirements

• 3-5 years of experience developing and delivering management, service and leadership programs.
• Previous experience providing services in branch operations and/or as a Supervisor or Branch Manager.
• Frequent interaction with branch office Adjusters, Medical Case Managers, Vocational Consultants, supervisors and managers. Routinely interacts with the business unit to conduct needs analysis and develop training recommendations for employees. Occasional interaction with industry personnel and trade associations. 
• Maintenance of certification and/or licensing in field; continuing education courses when required. For Claims trainers, a professional designation is preferred (AIC, ARM, CPCU, SCLA or other equivalent claims related professional designation).
• Position requires some travel.
• Must complete continuing education requirements as outlined by Crawford Educational Services.
• Position can require additional hours of work (including on weekends) during times of need such as catastrophic events.
• Deep understanding of instructional design and adult learning methods
• Knowledge of insurance principles, terminology, customs and practices
• Excellent presentation skills
• Excellent verbal and written communication skills
• Writing skills needed for production of classroom materials and online course development
• Excellent analytical ability
• Good organizational ability, including time management.
• Good project management skills
• Very strong interpersonal skills
• Understanding of applicable systems
• Knowledge of Crawford products and services through continuous collaboration with the business units
• Ability to create an environment conducive to learning
• Ability to learn and use new technologies to design and deliver training

About Us

People taking care of people. It’s that simple. At Crawford & Company, we treat our clients’ policyholders like our own, helping to restore and enhance lives, businesses and communities at all points of the claims management process. Combining a legacy of nearly 80 years of unmatched experience with global capabilities and industry-leading technology, Crawford is at the forefront of change, while also staying firmly rooted to our commitment to putting people first.

We are guided by our collective value system: RESTORE.

At Crawford, we:

• Respect our culture of integrity and ethical behavior, while embracing the unique talents of the individual and encouraging an ownership mentality among everyone.
• Are Empowered to advance the company mission and take ownership of our individual career progression.
• Promote Sustainability through a corporate culture in which employees are good stewards of their communities.
• Emphasize Training and an environment where employees continually seek and share knowledge and are engaged and satisfied with their work.
• Are One Crawford, embracing a global mindset that’s inclusive, agile, mission-focused, and customer-focused.
• Give Recognition, participating in an environment where people are rewarded for jobs well done.
• Embody an Entrepreneurial Spirit, sharing a passion to succeed, innovate, and outpace our competitors.

We believe in leading by example – at work and in our communities. We hail from more than 70 countries and speak dozens of languages, reflecting the global fabric of the audience we serve. Though our reach is vast, we proudly operate as One Crawford: united in mission, vision and values. Learn more at www.crawfordandcompany.com.

In addition to a competitive salary, Crawford offers you:

• Career advancement potential locally, nationally and internationally. Crawford & Company has more than 700 locations in 70 countries
• On-going training opportunities through every stage of your career
• Strong benefits package including matching 401k; health, dental, and life insurance; employee stock purchase plans; tuition reimbursement and so much more.

Crawford & Company participates in E-Verify and is an Equal Opportunity Employer. M/F/D/V Crawford & Company is not accepting unsolicited assistance from search firms for this employment opportunity. All resumes submitted by search firms to any employee at Crawford via-email, the Internet or in any form and/or method without a valid written Statement of Work in place for this position from Crawford HR/Recruitment will be deemed the sole property of Crawford. No fee will be paid in the event the candidate is hired by Crawford as a result of the referral or through other means.