Excellence In Everything We Touch

Position Summary

Support and assist Billing and Collections Manager in various tasks such as performing detailed data analysis of Unbilled and Billed Accounts Receivable, and collections for various business units. Partner with subject matter experts, as well as domestic and international managers to improve collections and DSO performance.

Responsibilities

• Responsible for generating the quantitative Accounts Receivable analysis necessary for data-driven business recommendations.
• Works with leadership to identify data and reporting needs
• Prepares monthly A/R financial and periodic client billing reports.
• Analyzes accounts receivables and collections data, in search of trends and patterns to improve Interim Billing, Collections, and DSO results.
• Work with clients to ensure billing is set up correctly. Revise or customize deliverables specific to client requirements.
• Works with business units and customers to ensure invoices are paid within terms.
• Initiates and provides training to employees for improving their billing, and collection effectiveness along with knowledge of Excel, Word; and Crawford billing systems.
• Monitors efforts to answering branch/department and client inquiries in a prompt and gracious manner.
• Works on queries with diverse and varied scope. Complete thorough research, then prepare thorough client friendly deliverables.
• Provides guidance to better understand, resolve and answer billing inquiries, payment issues, and contract compliance matters.
• Drives continuous advancement in billing efficiency, process improvement, and accuracy to all business units.
• Monitors the A/R exposure of established accounts and brings irregularities to the attention of the manager as appropriate.
• Develops and maintains relationships with business units/clients to ensure and improve payment timeliness.
• Researches customer payment trends where issues exist.
• Upholds the Crawford Code of Conduct.

Requirements

• Bachelor’s degree in Business, Finance or related field or the equivalent combination of education and experience.
• A minimum of three years of data analysis, billing, collections and accounts receivables experience.
• Working knowledge of business analysis concepts, reporting methods and general business practices and procedures.
• Advanced working knowledge of Microsoft office and Peoplesoft skills are required.
• Working with large amounts of data.
• Legal-X and Tymetrix (T360)
• Property and Casualty Insurance or Independent Adjuster Company experience a plus.
• Excellent quantitative analysis skills and the ability to create conceptual frameworks enabling the analysis of varied business problems
• Must be able to analyze and interpret data to develop recommendations
• Ability to clearly communicate analysis and complex concepts to non-subject matter experts orally and in writing
• Must be detailed oriented, accurate and have a sense of urgency in completing multiple assignments

About Us

Why Crawford?

Because a claim is more than a number — it’s a person, a child, a friend. It’s anyone who looks to Crawford on their worst days. And by helping to restore their lives, we are helping to restore our community – one claim at a time.

At Crawford, employees are empowered to grow, emboldened to act and inspired to innovate. Our industry-leading team pioneers new solutions for the industries and customers we serve. We’re looking for the next generation of leaders to take this journey with us.

We hail from more than 70 countries and speak dozens of languages, reflecting the global fabric of the audience we serve. Though our reach is vast, we proudly operate as One Crawford: united in purpose, vision and values. Learn more at www.crawco.com.

When you accept a job with Crawford, you become a part of the One Crawford family. 

• Our total compensation plans provide each of our employees with far more than just a great salary
• Pay and incentive plans that recognize performance excellence
• Benefit programs that empower financial, physical, and mental wellness
• Training programs that promote continuous learning and career progression while enhancing job performance
• Sustainability programs that give back to the communities in which we live and work
• A culture of respect, collaboration, entrepreneurial spirit and inclusion

Crawford & Company participates in E-Verify and is an Equal Opportunity Employer. M/F/D/V Crawford & Company is not accepting unsolicited assistance from search firms for this employment opportunity. All resumes submitted by search firms to any employee at Crawford via-email, the Internet or in any form and/or method without a valid written Statement of Work in place for this position from Crawford HR/Recruitment will be deemed the sole property of Crawford. No fee will be paid in the event the candidate is hired by Crawford as a result of the referral or through other means.

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