Position Summary

Under moderate supervision, provides and delivers claims adjusting services and solutions for customers in multiple lines of business.

Responsibilities

• Investigate coverage, liability, compensability and damages with all parties involved in a claim as requested by our customers or Crawford and Company or a subsidiary thereof.
• Investigate claims by interviewing claimants, witnesses, establish claim reserves, handle evidence, obtain and interpret official reports, medical reports and claim forms, and attend / participate at mediation, trials or hearings.
• Negotiates and settles claims, sets reserves, and manages litigation within client service parameters and authority levels by obtaining demands and making offers to claimants.
• May present evidence at legal proceedings.
• Provide filings with regulatory agencies, disposing of salvage and pursuing subrogation when appropriate.
• Prepare reports by collecting and summarizing information required by the client and obtained through investigation.
• Self starter capable of working alone or with others.
• Maintains company reputation and insurance product integrity by complying with Federal and state regulations, client and Crawford and Company service standards.
• Respond before, after and during work hours to emergency on site claim investigations.
• Maintain professional and technical knowledge through continuing education in multiple lines of business.
• Maintain acceptable product quality through compliance with service standards and compliance with internal quality control initiatives.
• Uphold and project the corporate image by participating in industry organizations and functions.
• Ability to multi task in a time sensitive environment and handle job responsibilities with a sense of urgency.
• Participates in special projects or performs duties in other areas as requested.

Requirements

College degree or an equivalent combination of education and experience.

Minimum 2 years insurance adjusting experience with experience in each of at least two lines of business (casualty, property, liability).

• Personal computer, typing and keyboarding skills
• Must have a valid driver's license with a clean driving record for company vehicle use.
• In-depth knowledge of insurance coverage, practices and negotiating skills in multiple lines of business.
• Familiarity with legal, medical and technical disciplines within specific business lines.
• Strong verbal and written communication skills.
• Good analytical ability and mathematical aptitude.
• Good attention to detail and organizational skills.
• Ability to gather and analyze information, then determine and implement the appropriate course of action.
• Good interpersonal and sales skills.
• Company vehicle, cell phone, and laptop will be provided to qualified applicants that meet Crawford & Company's Background Check, Motor Vehicle Record, and Drug Screen requirements.

Physical Requirements

• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• Ability to talk and hear.
• Ability to see and read.
• Reaching and manual dexterity for operating computer keyboard.
• While performing the duties of this position, auto travel may be required.
• The employee is required to extend hands and arms in various directions in order to handle files and associated paperwork;

use hands / fingers in repetitive motion in keyboard usage; use hands / fingers to efficiently utilize a writing instrument.

• Stooping kneeling, crouching, crawling, standing, sitting, walking, pushing, pulling, is relative to office files, etc..
• Expressing or exchanging ideas by means of the spoken word is required, as well as the ability to convey detailed / important instructions in an accurate manner.
• Ability to frequently talk or hear on a telephone and receive detailed information through oral communication is required.
• Exertion up to 20 pounds of force is occasionally required and / or a negligible amount of force frequently or constantly to lift, carry, push, pull, or otherwise move objects.
• Visual activity requirements are those of Clerical Administrative. This is a minimum standard for use with those whose work deals largely with preparing and analyzing data and figures, accounting, computer terminal, extensive reading, operation of machines, and using measurement devices.
• Ability to ascend or descend stairwells.
• Ability to climb up to and on rooftops.
• Ability to climb ladders to inspect roofing / structural damage, and in some cases the ability to enter enclosed spaces
• Ability to maintain balance when walking on narrow, slippery, or sloping surfaces.
• Ability to work outdoors, exposed to all weather conditions.
• Expressing or exchanging ideas by means of the spoken word is required, as well as the ability to convey detailed / important instructions in an accurate manner.
• Ability to frequently talk or hear on a telephone and receive detailed information through oral communication is required.
• Visual activity requirements are those of Clerical Administrative. This is a minimum standard for use with those whose work deals largely with preparing and analyzing data and figures, accounting, computer terminal, extensive reading, operation of machines, and using measurement devices.

When you accept a job with Crawford, you become a part of the One Crawford family.

• Our total compensation plans provide each of our employees with far more than just a great salary
• Pay and incentive plans that recognize performance excellence
• Benefit programs that empower financial, physical, and mental wellness
• Training programs that promote continuous learning and career progression while enhancing job performance
• that give back to the communities in which we live and work
• A culture of respect, collaboration, entrepreneurial spirit and inclusion

Last updated : 2024-05-19