Overview

We inspire purpose-filled living that brings joy to the modern home. With a team of more than 8,000 associates spanning 130 store and distribution locations across the U.S. and Canada, we achieve together, drive results and innovate to inspire. Drawn together by a shared passion for our customers and a spirit of fun, we deliver high-quality home furnishings that are expertly designed, responsibly sourced and bring beauty and function to people’s homes. From the day we opened our first store in Chicago in 1962 to the digital innovations that engage millions of customers today, our iconic brand is nearly 60 years in the making—and our story is still unfolding.

We’re here for it. We think you should be too. We’re looking for a driven professional with an inclusive mindset to join our team as an Outlet Lead.

As an Outlet Lead, you are critical to the success of store sales and service, merchandise design and operations. While contributing to the operational and visual merchandising work in the store, you are constantly learning operations, merchandising, problem solving, time management, and presentation skills. By working with both internal and external customers, your expertise and communication skills are called upon and refined daily. Your ability to multitask and support the customers and business needs in the moment are critical. The experience as an Outlet Lead is the foundation for understanding how to drive sales through efficient operational work and merchandising and sales. A true love for customer service, efficiency, and visual presentation and passion for our products leads to success in this position.

A day in the life as an Outlet Lead...

• Communicate regularly with the applicable Assistant Leader or Team Leader to review business results, share observations and provide feedback.
• Ensure all customers are provided gracious, quick and efficient service through modeling behaviors.
• Teach, coach and train associates on customer service, selling skills, product knowledge, processes and best practices through demonstrations, discussions, and resources.
• Master resources provided to strengthen product knowledge and encourage omni-channel selling.
• Focus on promoting brand awareness as they pertain to, or are driven by, position.
• Analyze results into actionable behaviors and goals in order to improve customer satisfaction.
• Communicate regularly with the applicable functional Assistant Store Leader or Team Leader to review business results, share observations and provide feedback.
• Drive sales in the department and its categories through product and process expertise and customer and team engagement.

What you'll bring to the table...

• Your sense of personal style with a discerning eye and passion for design and home furnishings
• Strong communication and interpersonal skills
• High school diploma/GED or equivalent

We'd love to hear from you if you have...

• 1 years customer service or retail experience
• Full-Time roles: Open availability to work flexible hours on weekdays, evenings and weekends
• Part-Time roles: Availability to work two or more weekend days (Friday, Saturday, and/or Sunday) and at least one weekday or night