Champions Do More

Crash Champions is home to a collection of team members driven by a deeply rooted purpose and guided by a powerful principle: Here, We Do More.

It is the Crash Champions DNA and it is the mark of who we are. Above everything, we believe in what we do; and we hold fast to the conviction of why we do it. As the largest founder-led collision repair service provider in the U.S., we serve our customers and business partners with an unexpected level of personal and professional service to build trust at every touch point.

Position Summary:

A Service Advisor is responsible for owning the full estimatics and repair process and ensuring quality repairs are provided in a timely manner. This position requires teammates to have a proven track record of high performance, possess an advanced level of technical knowledge regarding collision repair estimatics, have the ability to communicate detailed repair processes to Body Technicians, and be familiar with major insurance carrier procedures and requirements.

Responsibilities

• Educate customers on the process of vehicle repairs, insurance procedures, customer rights, repair techniques, safety, and value.• Completes initial estimates, write complete estimates after full disassembly and damage evaluation, and lock final estimates• Manage each repair throughout the process and ensure Crash Champions’ quality standards by performing in-process QC. • Keep every customer fully informed and updated on the status of their vehicle and provide the best possible experience for our customers. • Able to pull and review all data procedures for/with Body Technicians and complete post-scanning for each vehicle in the repair process• Pre-close the final repair order, Handle disbursement paperwork, address exceptions in the file and ensure carrier specific requirements are complete

Qualifications

• Customer Service Skills• Organization and multi-tasking skills, good time management and the ability to adapt easily to fast-paced environment• Knowledge of dealing with Insurance partners preferred• Ability to deal with fast paced environments• Knowledge of multiple estimating systems, CCC one preferred, Mitchell & Audatex

Benefits

• Competitive pay• Weekly Paychecks• 401K with company match• Medical/Vision/Dental Insurance• Additional elective benefits