Solution Specialist Job Description

Position Summary - Will assume responsibility for hardware maintenance renewals in the reseller (VAR) community. The goal for the Inside Renewal Sales Representative position is to maintain and grow service renewals within our current customer base. The Inside Renewal Sale Representative will spend a majority of their time in telephone support and preparation of the monthly renewal process. This individual will work closely with inside (ISS-HW) and outside (DSM) sales counterparts regarding new equipment and service opportunities.

Essential Duties and Responsibilities

• Call on existing service customers to establish relationships at both the requirements and purchasing levels to facilitate a smooth renewal process.
• Maintain and grow service revenue in the assigned geographic territory for the target group of customers.
• Investigate additional scanner hardware service opportunities that exist outside of the assigned contract list to maximize each potential opportunity. Each existing renewal should be viewed as an opportunity to grow our existing contract base.
• Identify renewal opportunities that are targets for conversion to a managed service program and facilitate discussions with the appropriate outside sales team.
• Ensure strong customer relationships are established and maintained.
• Establish a timely and well managed renewal process.
• Maintain call log information in CRM system including opportunities by month.
• Success for hardware renewals will be measured by performance results against established quota and set goals. Ability to generate new sales opportunities through identifying new equipment and through generating V-Care opportunities.

Educational Requirements - High School Diploma or equivalent

Experience Requirements (including knowledge, skills and abilities)

• Minimum of 2 years of sales experience, preferably inside sales, is desirable.
• Experience making outbound sales calls is preferred.
• Strong organizational skills and the ability to successfully multi-task as needed.
• Experience with Data Management and/or Document Imaging technologies highly desirable.
• Excellent interpersonal and communication skills, particularly on the telephone are required.
• Ability to clearly articulate opportunities to inside/outside sales staff and at the vendor level.
• Proficient computer skills to collect and use data in a CRM software program.
• Ability to work independently as well as in a team environment.
• Must have strong math skills and efficient working with numbers.
• This position will have the basic requirement of decision making as they will be handling transactional needs each day without the immediate supervision of their manager. Sound decision making and good judgment will be required.

Working Conditions and Physical Requirements

• Office environment working in cubicle workstation.
• Ability to sit for long periods of time working on computer and talking on telephone.
• Work extended hours as needed due to business necessity.

Travel

• N/A

Job Type: Full-time

Pay: $30,000.00 - $55,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Shift:

• 8 hour shift

Weekly day range:

• Monday to Friday

Ability to commute/relocate:

• Columbus, OH 43240: Reliably commute or planning to relocate before starting work (Required)

Work Location: In person