1 Program Director Job in Merritt, FL
Craig Technologies is Hiring a Program Director Near Merritt, FL
- Communication:
- Be the single point of contact for all customer and employee issues and inquiries.
- Regularly communicate with customers to understand their needs, concerns, and feedback regarding the contracted services.
- Maintain open lines of communication with employees to address any issues they may encounter while fulfilling their duties.
- Relationship Building:
- Build strong relationships with customers by demonstrating reliability, responsiveness, and a commitment to delivering high-quality services.
- Develop relationships to grow the business beyond initial contract scope.
- Foster a positive work environment for employees by showing appreciation for their efforts, providing opportunities for growth, and addressing any concerns they may have promptly.
- Business Development
- Developing effective and specific account plans to ensure revenue target delivery and sustainable growth.
- Developing relationships with new and existing customers and leverage to drive strategy through the organization.
- Support proposal development actions using the Shipley business development methodology.
- Contract Management:
- Contract negotiations with our customers including bills rates and contract terms
- Ensure that all contractual obligations and deliverables are clearly understood by both the company and the customer.
- Monitor progress on designated contracts to ensure that contract terms, deadlines, bill rates, and deliverables are met.
- Ensure positive Customer satisfaction
- Problem Resolution:
- Address any issues or conflicts that arise during the course of the contract promptly and effectively, keeping both customers and employees informed of the resolution process.
- Provide necessary support and resources to employees to help them overcome challenges and meet their responsibilities effectively.
- Employee Assistance:
- Offer guidance, training, and support to employees as needed to ensure they have the necessary skills and knowledge to fulfill their roles effectively.
- Be available to listen to employees' concerns and provide assistance or guidance to help them address any challenges they may face.
- Maintain positive employee morale.
- Ensure all employees thoroughly understand contract requirements and their responsibilities / obligations.
- Employee Engagement:
- Provide recruiting support during the initial candidate selection and hiring process.
- Join Human Resources as part of the welcoming committee during the New Hire Orientation.
- Feedback and Improvement:
- Solicit feedback from both customers and employees regularly to identify areas for improvement in service delivery and employee support.
- Documentation and Reporting:
- Maintain thorough documentation of all interactions with customers and employees, including contracts, communications, and issue resolution processes.
- Provide regular reports to management detailing the status of designated contracts, any issues encountered, and steps taken to address them.
- Maintain Account profitability. Submit monthly Profit and Loss statements (P&L).
- Review and validate contract billing.
- Other duties as assigned.
- BS degree (or equivalent experience) in Business Management or related discipline
- 15 years' experience in contract/program management with direct employee responsibility
- 10 years' experience in Business Development/ Sales
- Strong written and verbal communication skills
- Ability to motivate employees
- A sense of ownership and pride in your performance and its impact on the company’s success
- Critical thinker and problem-solving skills
- Team player
- Good time-management skills
- Great interpersonal and communication skills
- Continuous Process Improvement / Lean Six Sigma (CPI/LSS) green belt certification
- Strong knowledge of Human Resources law.
- Experience in Program Management with Federal government contracts
- Program Management Professional certification (PMP)
- Understanding of Lean principles and continuous process improvement
- Trained in Shipley business development methodology
- Extended work hours
- Varies from onsite at corporate, remote locations, and onsite at client’s location.
Job Summary
Full Time
Scientific Services
$97k-127k (estimate)
03/21/2024
05/20/2024
craigtechinc.com
MERRITT ISLAND, FL
200 - 500
1999
CAROL CRAIG
$10M - $50M
Scientific Services
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About Craig Technologies
Founded in 1999 by CEO Carol Craig, Craig Technologies is a U.S.-Owned, Minority-Owned, Service-Disabled Veteran-Owned (SDVO), Economically-Disadvantaged Woman-Owned Small Business (EDWOSB), and Small Disadvantaged Business (SDB) that is ISO 9001/AS9100 Certified and ITAR compliant. Growing Craig Technologies from one person in 1999, Craig leads nationwide operations with associates in over 20 states with Headquarters in Cape Canaveral, Florida and a regional business office in Huntsville, Alabama. Craig Technologies supports projects from concept to real-world application with end-users in mi...nd. Our wide scope of award-winning engineering and technical solutions include Software Design/Development, Systems Engineering, Multidisciplinary Engineering, Training and Courseware Development, Modeling & Simulation, IT Support, and Integrated Logistics Support. Craig Technologies nationally-recognized Aerospace and Defense Manufacturing Center (ADMC) is ISO 9001/AS9100 Certified and ITAR compliant and offers a unique end-to-end design-to-production capability that includes specialty manufacturing, custom avionics, precision machining and fabrication, and test and evaluation services. We engineer, design, prototype, manufacture and test a wide variety of mission-critical systems for a diverse range of customers all under one roof in our 161,000 square foot Cape Canaveral facility that is supported with over 2,000 pieces of specialty manufacturing and test equipment, experienced engineers, and certified technicians. Sign up for Craig Technologies Company News at http://visitor.constantcontact.com/manage/optin/ea?v=001GL6cz-YdcNwTgyTGlUcGSw==
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