POSITION SUMMARY

The Hospital Operator & Screener is an unlicensed medical role specifically operating within the protocols established for operation of the CISCO phone system, emergency situation communication and hospital information desk, screening humans for possible infection utilizing individual questionnaires, a brief exam consisting of a non-contact temperature measure, and general appearance according to the protocols. This position does not require the establishment of medical care and treatment for affirmative responses to the questions or temperature checks as the protocol specifically addresses these issues on a case by case basis. 

Posting closing date: April 9, 2024

Applications will be accepted until a sufficient number is received. Craig Hospital reserves the right to either close or extend a posting.

POSITION REQUIREMENTS

• Licensure/Certification/Registrations: None
• Education: High school diploma or equivalent required. 
• Experience: 1-3 years of direct health customer service or retail experience preferred.
• Skills & Abilities: Excellent organization and customer service skills. Outstanding written and oral communication skills, Ability to work independently but also collaboratively as a member of a team. Ability to successfully handle multiple priorities and prioritize and schedule accordingly. Ability to present self in a personable and professional manner. Must be able to successfully and effectively communicate with a variety of personnel.  Ability to deal with diverse and confidential information with discretion and good judgment. Proven analytical, problem-solving, and trouble-shooting skills. Gather, analyze and synthesize information and data from multiple sources. Ability to intake multiple pieces of information from multiple sources, prioritize and summarize in a clear, concise and accurate manner to all appropriate stakeholders. General computer skills including Microsoft Office.

ESSENTIAL FUNCTIONS

• Greet, inform, direct and assist patients, families, visitors and vendors, modeling exceptional customer service and an energetic, welcoming "face of Craig".
• Operate CISCO phone system. In a timely manner, answer all incoming calls, answering questions of calls according to hospital policy and direct calls to the appropriate department.
• Facilitate emergency procedures including paging and communicating with Administration.
• Facilitate emergency procedures appropriately reading emergency panels and alarms in the Information Desk area and follow appropriate policies and protocol. Keep up to date on any changes to emergency procedures.
• Notify Engineering and/or Safety/Security immediately when alarms or equipment malfunctions or when unsafe conditions occur. 
• Administer medical questionnaires directly to hospital staff and visitors.
• Administer and interpret the temperature of an individual using non-contact thermometers according to manufacturer's instructions and CDC guidance for personal protection.
• Monitor and maintain social distancing standards per protocol. 
• Monitor inclement weather alerts.
• Responsible for money drawer, cab vouchers and apartment keys.
• Track and report cases of positive and negative responses according to established protocols. 
• Don and Doff Personal Protective Equipment (PPE) as required within the protocol for performing medical screening.
• Communicate with staff in-person, via email, mail and phone responding in a timely manner.
• Organize and prioritize work assignments, telephone calls, visitors and correspondence.
• Maintain personal health information (PHI) data in a manner compliant with Hospital HIPAA requirements.

** This job description is not intended to be an exhaustive list of all duties. Employee may perform other related duties as assigned.

Craig Hospital Benefits:

Per-Diem Positions:

Employees who are not benefit eligible due to working less than 24 hours/ week or being Per-Diem are able to participate in Craig Hospital’s 403B Retirement plan through Empower Retirement. Additionally, you would be able to take advantage of the programs offered through the Employee Assistance Programs.

Rate of Pay: $17.76 - $25.58