Job Overview:
We are seeking a detail-oriented and customer-focused Reservation Specialist to join our team. Our Watersports company is very popular during the spring, summer, and fall months. As a Reservation Specialist, you will be responsible for fielding calls and assisting customers with their pontoon and jet ski reservations, providing exceptional customer service, and maximizing sales opportunities. If you have a passion for hospitality and enjoy helping others create memorable experiences, we would love to hear from you.

Duties:
- Assist customers in making reservations for pontoon and jet ski rentals
- Provide personalized recommendations and suggestions based on customer preferences and needs
- Process bookings and payments accurately and efficiently
- Handle customer inquiries and resolve any issues or complaints in a professional manner
- Maintain up-to-date knowledge of travel industry trends, promotions, and discounts
- Collaborate with team members to ensure smooth operations and exceptional customer service
- Meet or exceed sales targets and goals

Requirements:
- Previous experience in customer service or hospitality is preferred
- Strong communication skills, both verbal and written
- Excellent problem-solving abilities and attention to detail
- Proficient in using reservation systems (FareHarbor)
- Ability to multitask and prioritize tasks effectively
- Sales-oriented mindset with the ability to upsell products or services

If you are passionate about providing exceptional customer service, have a knack for pontoon and jet ski planning, and enjoy working in a fast-paced environment, we invite you to apply for the position of Reservation Specialist.

Job Types: Full-time, Part-time, Temporary

Pay: $14.00 per hour

Expected hours: 8 – 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible schedule
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 10 hour shift
• 8 hour shift
• Day shift
• Evening shift
• Monday to Friday
• Night shift
• Weekends as needed
• Weekends only

Travel requirement:

• No travel

Ability to Relocate:

• Fort Walton Beach, FL 32548: Relocate before starting work (Required)

Work Location: In person