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We are only able to consider candidates in the following states and are not hiring individuals outside of the US
Indiana, Texas, Florida, Wisconsin, Michigan, Illinois, Ohio, Massachusetts, South Carolina, and Georgia
CQL connects some of the most well-known brands with the people who love them. We are a group of authentic individuals that value forward thinking, learning, and a strong dedication to craft. Our individual passions range from scuba diving to DnD but our goal has never changed, to help make technology simple and the commerce experience compelling.
We embrace diversity and equity in a serious way. We are proud and committed to building a culture with a variety of backgrounds, skills, and views. Differences are valued. Be yourself. We like it that way.
Salary
$115,000 - $135,000 Commission
About the job
The Client Success Manager (CSM) is responsible for client success. As the client advocate, the CSM is a leader in the company, responsible for overall account health, retention, growth and profitability. In addition to managing multiple clients the Success Manager provides reporting and visibility to the Leadership Team. The CSM is responsible for identifying opportunities to expand and deepen client relationships, increase client and CQL revenue, and ensure reference ability. The CSM will own the relationship between CQL and the client and will do everything possible to achieve total client satisfaction.
Required Qualifications
Develop consistent long-term partnerships with key/named clients as a strategic partner, advocate, trusted advisor and digital industry expert.
Ensure mutual success and measurable value and client ROI by practicing true partnership. Collaborate with clients to define metrics and success criteria and use this to drive CQL strategy and delivery.
Day-to-day management of technically complex and demanding client accounts in partnership with clients and the CQL team to ensure timely and profitable execution of all project deliverables that align with client strategic and business goals.
What we bring
Third Party Resumes
CQL does not accept unsolicited resumes from third-party recruiters unless they are contractually engaged by CQL to provide candidates for a specified opening. Any such employment agency, person or entity that submits an unsolicited resume does so with the acknowledgement and agreement that CQL will have the right to hire that applicant at its discretion without any fee owed to the submitting employment agency, person or entity.
Full Time
IT Outsourcing & Consulting
$89k-126k (estimate)
06/11/2023
06/02/2024
cqlcorp.com
GRAND RAPIDS, MI
<25
1995
MARK LARREDIERI
<$5M
IT Outsourcing & Consulting
CQL is a digital commerce agency that creates commerce experiences and the technologies to fuel them. We couple industry-leading platforms with our unparalleled technical expertise to design and build inspiring ecommerce websites, systems, and applications.