Overview

We are Peninsula Hearing. We are looking for a Patient Care Coordinator to be a part of our team and support our Port Townsend office. This role would be full-time. To help you make a decision on why Peninsula Hearing is a great place to work, here is some information about the company and who we are looking for…

Who is Peninsula Hearing?

Peninsula Hearing is an established and growing hearing healthcare practice in beautiful and historic Port Townsend & Poulsbo Washington. Peninsula Hearing was founded because of a family life lesson by the founder - Dr. Megan Nightingale - she learned the importance of hearing health’s impact on one’s overall wellness. Because of this experience, Peninsula Hearing has been serving our communities for over 34 years.

Our patient care philosophy is simple:

• Peninsula Hearing Team Members are experts in hearing health care
• We use this expertise to build rapport with our patients, so we can effectively guide our patients through their hearing wellness journey

What does the ideal candidate look like for Peninsula Hearing?

Peninsula Hearing is looking for a full time Patient Care Coordinator to support our Port Townsend office. This person understands the value that as a Patient Care Coordinator, you are the first and last impression of the practice. This means you know how to set and end the tone for the patient’s visit. You have the ability to work with a variety of patients and provide excellent customer service. You are able to use MS Office Suite programs like Word, Excel, PPT, and Outlook. This person has the ability to serve the patients in the office while managing the incoming phone calls in an effective manner.

What does a typical day look like for a Patient Care Coordinator at Peninsula Hearing?:

Throughout the day, you will be orchestrating a symphony of patients coming in and out of the office, handling incoming calls, and interacting with our Doctors of Audiology. You will greet patients and provide excellent patient service. You may be recruited to assist with patient testing as needed and will be taught some minor hearing technology maintenance procedures such as cleaning and repairs. You will help track and report daily scheduling metrics to manage the office accordingly. You will have access to patient medical records to maintain, provide billing and scheduling support. This means you will need to maintain confidentiality for each patient you help support. This symphony will keep you busy.

What you bring to Peninsula Hearing?

We are looking for a candidate who has at least a HS Diploma. An AA degree or higher is preferred. Two years of medical office experience is ideal. Your ability to work independently and have a keen eye for detail and organization are markers of success for this role because you will be juggling a lot of information. The ability to communicate effectively with patients and other team members is necessary. Your willingness to grow and evolve as a team member at Peninsula Hearing in roles and responsibility will be essential as the company grows.

Job Type: Full Time

Schedule:

• Monday to Friday

Work Location: In person