We are hiring 10 Part-Time Remote Medicaid Transportation Advocates (Customer Service Representative Positions) 16 hours per week

Our client is on a mission… to deliver the highest level of compassionate care and customer service, connecting people to their medical appointments. If you are looking for meaning and purpose in your job and life, this could be the place for you.

Our client is offering the ability to work remotely however you MUST live in New York State.

Part-Time shifts, you must be able to work these hours (additional shifts may also be available):

One 8-hour shift on Monday and two 4-hour shifts on other weekdays

MUST BE ABLE TO TRAIN FULL TIME HOURS FOR A TWO WEEK PERIOD

The salary will begin at $25 per hour with career advancement opportunities and excellent benefits after temporary transition.

The Medicaid Transportation Advocates (MTA) will work in a fast-paced customer service environment delivering the highest level of satisfaction to Medicaid Enrollees. The goal of the MTA is to ensure each enrollee, transportation provider, medical provider and/or facility is provided great customer service while understanding, adhering to, and enforcing New York State Department of Health Policies and Procedures.

What are the key job responsibilities?

• Taking inbound phone calls to assist Medicaid-eligible Enrollee, Medical Providers and transportation providers to coordinate travel to medical appointments.
• Handling all transactions in an efficient, professional manner.
• Ability to work in a fast-paced environment.
• Documenting processed transactions accurately using best in class software application.
• Completing required training session and employee development activities as assigned.
• Ensuring all Corporate and NYSDOH mandates policies are executed as directed.
• Escalating time sensitive issues to appropriate staff for review and resolution.
• Ensuring full Medicaid compliance.

What type of experience is needed?

• Previous Call Center experience and knowledge or experience in the Medical Field strongly preferred.
• Excellent customer service.
• Attention to detail/quality focus.
• Ability to consistently report to work as scheduled.
• Problem solving and analyzing information using critical thinking skills.
• Excellent computer skills.

What type of training is involved?

There is a comprehensive training program that includes classroom training, the ability to observe calls and eventually the ability to take calls with feedback and support. Employees will go through an introductory period for approximately the first 90 days. At that time, the employee will be eligible to be hired directly by our client.

What Technical Requirements are required?

• Must have High-Speed Broadband Internet

Education: High school diploma/GED

To apply for this position, please submit your resume to csr@cpsrecruiter.com TODAY for immediate consideration!

CPS Recruitment is an EOE