Continental Properties is looking for a Multifamily Training Coordinator to join our Multifamily Operations team.

The Multifamily Training Coordinator works directly with the Training Team, onsite team members and Operations leadership team to help facilitate a wide variety of activities associated with Multifamily Operations training and development. The Multifamily Training Coordinator will support team members and their managers through onboarding and ongoing development, as well as provide coaching on key performance areas to help team members master their roles. You will report to the Multifamily Training Manager.

Essential Responsibilities:

• Lead new hire onboarding training sessions to support new team members and provide understanding of our culture and key role responsibilities
• Oversee the creation of employee development plans to build internal bench strength to meet Continental objectives
• Lead the Mentor Program and connect new hires with mentors to build upon their knowledge
• Oversee our Secret Shop program to support team members to master the sales process
• Support team members in creating post-audit action plans to ensure they are setup for success to implement changes
• Track and follow-up on training attendance and documentation to ensure key trainings are complete
• Provide frontline support to team members on operations systems and policies by assisting with Training Support Requests
• Motivate and engage onsite team members to deliver the highest levels of customer service to the team and the community’s prospects and residents
• Additional responsibilities as assigned

Skills for Success:

• 1 years of experience in multifamily property management or training required; 2 years of experience preferred
• Ability to effectively prioritize a demanding meeting and task workload
• Knowledge of coaching, counseling, and mentoring techniques for the work place
• Confident in facilitating group discussions, providing transparent feedback and coaching to support team members in hitting goals
• Moderate knowledge of Multifamily Software, including how to complete site processes

What Sets Us Apart:

Continental Properties is a great place to work, as evidenced by our consecutive Top Workplace awards. Here are some of the reasons that our team members vote for us as a Top Workplace:

• A company culture that encourages innovation and empowers team members to act as leaders by providing the opportunities, training, and tools essential to achieving a successful and meaningful career
• Industry-leading compensation and benefits package including Medical, Dental, and Vision Plan options, flexible spending accounts for medical and dependent care reimbursement, 401(k) with company match and company provided life and disability insurance
• An excellent work environment with potential for long-term growth in the industry, paid professional memberships and professional activities (conferences and workshops) and a tuition and certification reimbursement program
• Paid holidays and lucrative vacation time; half days on Fridays during designated months
• Participation in our Building Above and Beyond (BAAB) incentive program that rewards team members based on the success of the company as measured against clearly defined goals
• For team members who are interested, informal offsite gatherings and company sponsored lunches on a monthly basis
• 6-weeks paid parental leave with family-forming & fertility benefits (up to 12-weeks for birth mothers)
• On-demand mental health support and an employee assistance program
• You Belong Here Committee focused on promoting and inclusive and equitable work environment

We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. We are proud to be an equal opportunity workplace.

We comply with the Americans with Disabilities Act (ADA), and all applicable state and local fair employment practices laws, and are committed to providing equal employment opportunities to qualified individuals with disabilities.

For the benefit of our residents, the communities we serve, and our co-workers, all applicants are required to pass a post-offer criminal background check prior to joining the Continental team