Overview

This is a remote role, but if needed you would be required to come onsite to our datacenter location in Roseville MN. 

This position reports to the Systems Engineering, Administration, & Cloud Services Manager and is responsible for supporting the CPI physical and virtual server environment along and will be a key contributor in Enterprise IT engineering projects. This position works closely with Enterprise IT Capabilities team and provides support to Corporate and customer products and services teams. The scope of responsibility includes but is not limited to the following: Windows Active Directory W2K8/12, VMware 5.x-6.x, storage, hyper-converged platforms, Windows desktop OS, application support, and basic network support. The successful employee is a results-oriented, team player with a broad IT background looking to play a vital role in a dynamic organization. The candidate will have strong communication skills and possesses the ability to work effectively in a geographically distributed team environment. The successful candidate will also have strong troubleshooting skills with the ability to multitask and drive projects and problems to resolution within service level agreement constraints.

Responsibilities

• Active Directory support to include Windows system administration, patching and security fixes; daily/weekly/monthly checks on expected server operations, storage space, and event logs; anti-virus and anti-spyware updates; user administration; group/share management;
• Windows Server 2008/R2 and 2012/R2 support
• Nightly/weekly/monthly backups
• PowerShell scripting / task automation experience
• Active Directory design and planning
• Strong background in GPO development and management
• Strong understanding of SAN, iSCSI
• DNS/DHCP
• User/Group Management
• WSUS
• SCCM
• LDAP
• Manage call volume as part of team, assist users with IT tasks at all levels
• Demonstrate sound judgment in troubleshooting problems
• Ability to proactively identify problems in advance and implement appropriate solutions
• Ability to work some nights and weekends to conduct system maintenance and migrations/upgrades

Ancillary Responsibilities: 

• Supports and maintain company’s local area networks
• Assists with troubleshooting network connectivity issues
• Ensures that all cabling is run properly, is neat, and correctly labeled
• Assists with the maintenance and administration of network switches as required
• Manages network security and performance to established standards in conjunction with PCI requirements and Corporate IT Standards
• Perform scheduled compliance tasks as required by PCI and brand certifications.
• Partners with business units and other plant IT teams to complete infrastructure related application/system upgrades, implementations, etc. under leadership from Corporate IT

Qualifications

• B.S. Degree in Information Technology or a related field, or equivalent work experience
• 4 years system administration experience
• Minimum 2 years as Administrator for Windows based Active Directory architecture
• Proven ability to provide telephone-based and in-person support for troubleshooting and resolving technical issues
• Excellent verbal and written communication skills
• Demonstrated commitment to and proficiency in customer service culture. Excellence in work habits and willingness to embrace change
• Ability to work proactively, independently, and as part of a team
• Detail oriented and methodical in solving problems and managing multiple initiatives
• Possess an aptitude toward learning technical concepts. Be results oriented and a fast learner in supporting new products and technologies
• Strong working knowledge of Microsoft Server, Client, and Office products, including MS Project
• Ability to work outside scheduled business hours where appropriate and participate in after hours on call activities
• Advanced understanding of TCP/IP for network connectivity troubleshooting
• Proficient communication skills including reading, writing and speaking in English

This role requires the ability to work from home in a virtual environment, where the following is required;• reliable high-speed internet access (hotspot not acceptable)• dedicated distraction-free home work environment

Company Overview:CPI Card Group® is a payment technology company and leading provider of credit, debit and prepaid solutions delivered physically, digitally and on-demand. CPI helps our customers foster connections and build their brands through innovative and reliable solutions, including financial payment cards, personalization and fulfillment, and Software-as-a-Service (SaaS) instant issuance. Learn more at www.cpicardgroup.com.

Benefits:Competitive pay rates and an inclusive, empowering and rewarding culture.Solid benefits package including Medical, Dental, Vision, Long Term Disability, Short Term Disability, Life Insurance, Accident Insurance, Critical Illness Insurance, FSA, HSA, Vacation and Holiday Pay, Tuition Reimbursement and 401(k) with a competitive company match percentage.

CPI is an Equal Opportunity Employer, including disability/vets. A complete background including drug screen is contingent upon hire.