POSITION SUMMARY: The Mobile Crisis Program Coordinator is the direct clinical supervisor of the mobile response workers and provides individual and team supervision in office and informally while out in the field. The Mobile Crisis Program Coordinator will assist staff in providing crisis intervention to clients/families and assess appropriate treatment and case management interventions and ensure that these are effectively and efficiently implemented. The Mobile Crisis Program Coordinator will monitor utilization review of IIC services to ensure that clients are receiving effective, appropriate treatment and progressing throughout treatment. The Mobile Crisis Program Coordinator will maintain relationships with community providers and maintain databases to track IIC service delivery, cost, and outcomes.

MINIMAL QUALIFICATIONS:

• LCSW or LPC plus 3 years related experience or eligibility for LCSW or LPC within six (6) months of hire.

PREFERRED QUALIFICATIONS:

• Minimum qualifications plus 5 years' experience supervising administrative level staff.

MAJOR RESPONSIBILITIES/PERFORMANCE OBJECTIVES:

• CPC programs: admission criteria, identification of appropriate level of care, and intake procedures
• Internal, intra-agency transfer procedures
• Community co-providers: Obtaining referral information/Making external referrals
• Protect health information, confidentiality, child/elder abuse reporting, other ethical issues
• Telephone screening protocol: presenting problem, treatment history, housing-employment status, substance abuse history, medical issues, financial/insurance issues, etc.
• Elicit pertinent information from client: appropriate questions & follow-up
• Courteous and professional verbal skills with consumers and professionals
• Problem triage/crisis management
• Provide direct supervision to mobile response workers in formal settings and in the field. Mobile is a 24/7 program and supervision will include off hours, such as evenings and weekends.
• Train and supervise staff on effective crisis intervention techniques and identification of case management interventions. Will train and supervise mobile response workers on the development of Individual Crisis Plans and ensure that ICPs are developed in a timely manner and effectively implemented.
• Act as liaison to community providers and maintain relationships with providers. The Mobile Response Program Coordinator will ensure that formal referrals are made to community providers and will monitor utilization review of services and track service delivery, cost, and outcomes.
• Maintain various administrative responsibilities including scheduling, interviewing potential new staff, completing staff evaluations, managing timesheets, and monitoring vouchers.
• Assist the Program Director monitor performance and increase performance through routine record review and PI project implementation.
• Report to and be supervised by the Program Director.