Role Purpose. The moment a guest steps into one of our hotels, they walk into a genuinely memorable experience. As a Front Desk Agent, you’ll not only be the person they rely on to handle transactions, offer local insights and anticipate every detail of a friction-free experience. You’ll also create the warm atmosphere that makes our guests feel at home in any location. Key Accountabilities. Be the warm welcome that kicks off a memorable guest ex...
What We need from you. Previous groups, meeting and events experience in a hotel or sales role. Passion for providing excellent client experiences and client engagement. Confidence in proactively preventing problems and ability to handle service recovery following any complaints. Love of working in a fast-paced and motivated team with a desire to take the next step in your career. Excellent attention to detail. Exceptional administrative and time...
We are seeking an experienced and motivated Bellman to join our team at the hotel. The Bellman is responsible for providing friendly and efficient service to guests while transporting their luggage and providing other services as needed. The successful candidate is professional, personable, and has excellent customer service skills. Bell/Doorman Duties and Responsibilities. Greet guests upon arrival and escort them to their designated room. Load ...
Role Purpose. As Complex HR Director, you’ll drive HR and initiatives such as hiring, benefits, employee relations and training programmes, to ensure compliance for hotel team members. You’ll also promote a positive team culture whilst ensuring colleagues deliver a guest experience that is unique and brings the brand to life. You'll also coach the General Manager and leadership team on all people-related issues. Key Accountabilities. People. Crea...
