Best in Class Work Environment 

• 5x Modern Healthcare Best Places to work 

• America’s Greatest Workplaces 2023 – Newsweek 

• Best Employers for New Grads 2023- Forbes 

• Greatest Workplace for Women 2023 - Newsweek 

Benefits  

• Robust, fully customizable benefits package including Medical/Vision/Dental and more! 

  • No cost eCare visits 

  • Employer-provided mental health services for employees and eligible family members

• Retirement with employer match up to 5% 

• Tuition discounts and reimbursement available for continuing your education 

• CoxHealth Fitness Center and Child Care discount

• The Patient Access Team Lead is a working team member who has extensive knowledge of duties and job functions for the Patient Access Services team to which they are assigned and serves as a key support resource to staff. The Team Lead answers questions regarding workflow or system functions and issues, helps troubleshoot, and reports issues as needed to Supervisor and/or appropriate teams. The Team Lead coordinates and/or facilitates training of new team members along with their Supervisor and assists in team member assignments, re-assignment of work duties, and carries other duties as assigned. 

  The Team Lead helps cover certain duties in the Supervisor’s absence, with support from the Supervisor’s Peer Supervisor and/or Manager. The Lead may use independent judgement in issue resolution, staff scheduling, etc.; and will report escalation needs as appropriate.

• Education
  • Required: High school diploma or equivalent
• Experience
  • Required: At least 6 months related patient access team experience with proven aptitude, knowledge of current procedures and demonstrated skill in assisting others; or, must be at least 1 year prior patient access experience if with another team or organization.
• Skills
  • Excellent customer service and interpersonal skills
  • Strong computer and relevant application use skills
  • Ability to assist and teach others
  • Detail-oriented with the ability to spot errors and trends
  • Demonstrates initiative and self-motivation
  • Demonstrates understanding and consistent practice of need for privacy and confidentiality
• Licensure/Certification/Registration

  • Preferred: CHAA or CRCR