2 Sr Support Technician - Cox Automotive Jobs in Bethany, OK
SORT BY
C
C
Sr Support Technician - Cox Automotive
$48k-61k (estimate)
Full Time | Durable Manufacturing
2 Weeks Ago
Sorry! This job is no longer available. Please explore similar jobs listed on the left.
Cox is Hiring a Sr Support Technician - Cox Automotive Near Bethany, OK
The Support Technician provisions and maintains end user computing devices (e.g., desktops, laptops, tablets, mobile phones, and peripheral devices such as printers, scanners, fax, and copy equipment). The Support Technician installs and troubleshoots hardware, software, and network problems, escalating to the responsible area with accurate information, and providing technical guidance and oversight.
Key Responsibilities:
Hardware/Software Installation
Ability to:
Ability to:
Ability to:
Ability to:
Qualifications:
Key Responsibilities
Key Responsibilities
Compensation:
Hourly base pay rate is $28.08 - $42.12/hour. The hourly base rate may vary within the anticipated range based on factors such as the ultimate location of the position and the selected candidate's knowledge, skills, and abilities. Position may be eligible for additional compensation that may include commission (annual, monthly, etc.) and/or an incentive program.
Benefits:
Employees are eligible to receive a minimum of sixteen hours of paid time off every month and seven paid holidays throughout the calendar year. Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, parental leave, and COVID-19 vaccination leave.
About Cox Automotive
At Cox Automotive, people of every background are driven by their passion for mobility, innovation and community. We transform the way the world buys, sells, owns and uses cars, accelerating the industry with global powerhouse brands like Autotrader, Kelley Blue Book, Manheim and more. What's more, we do it all with an emphasis on employee growth and happiness. Drive your future forward and join Cox Automotive today!
About Cox
Cox empowers employees to build a better future and has been doing so for over 120 years. With exciting investments and innovations across transportation, communications, cleantech and healthcare, our family of businesses - which includes Cox Automotive and Cox Communications - is forging a better future for us all. Ready to make your mark? Join us today!
Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO). For more details on what benefits you may be offered, visit our benefits page .
Cox is an Equal Employment Opportunity employer - All qualified applicants/employees will receive consideration for employment without regard to that individual's age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law. Cox provides reasonable accommodations when requested by a qualified applicant or employee with disability, unless such accommodations would cause an undue hardship.
Statement to ALL Third-Party Agencies and Similar Organizations: Cox accepts resumes only from agencies with which we formally engage their services. Please do not forward resumes to our applicant tracking system, Cox employees, Cox hiring manager, or send to any Cox facility. Cox is not responsible for any fees or charges associated with unsolicited resumes.
Key Responsibilities:
Hardware/Software Installation
- Responds to service requests regarding the installation of hardware and software for end user computing devices.
- Carries out hardware asset life-cycle management, including maintaining records of physical assets.
- Provides basic user training on equipment.
- Provides recommendations to leadership on individual device upgrades or replacements.
- Performs preventative maintenance on all electronic devices and peripheral equipment.
- Performs support, troubleshooting, and resolves hardware and software issues for desktops, laptops, tablets, mobile phones, and peripheral devices.
- Performs research and develops solutions for hardware and software issues.
- Updates incident records and knowledge base with appropriate and timely information.
- Recommends solutions, resolves problems associated with incidents, and updates problem records, as necessary.
- Collaborates with engineering teams in root cause analysis.
- Submits requests for change records to remove errors.
- Exhibits excellent verbal and written communication skills.
- Understands and adheres to established SLAs.
- Provides team members with regular progress updates.
- Delivers an awesome team member experience.
Ability to:
- Provide technical expertise to enable the correct application of operational procedures.
- Contribute to the planning and implementation of maintenance and installation work.
- Implement agreed changes and maintenance routines.
- Identify operational problems and contributes to their resolution, checking that they are managed in accordance with agreed standards and procedures.
- Provide reports and proposals for improvement to specialists, users, and managers.
Ability to:
- Ensure that appropriate action is taken to anticipate, investigate and resolve problems in systems and services.
- Ensure that such problems are fully documented within the relevant reporting system(s).
- Coordinate the implementation of agreed remedies and preventative measures.
- Analyze patterns and trends.
Ability to:
- Ensure that incidents and requests are handled according to agreed procedures.
- Ensure that documentation of the supported components is available and in an appropriate form for those providing support.
- Create and maintain support documentation.
Ability to:
- Act as the routine contact point.
- Assist with the development of and applies solutions to resolve or escalate clients' service problems.
- Monitor client services function and collects performance data.
Qualifications:
- High school diploma and 5 - 7 years of technical working experience or
Associates Degree and 3 - 5 years of technical working experience - Working experience supporting end-user computing devices
- Working experience troubleshooting Windows 7/10 and Mac operating systems
- Working experience troubleshooting mobile operating systems (iOS and Android)
- Working experience working with a ticket management/service desk system
- Working experience in an ITIL-based environment
- Working experience as a participant in a change management process
- Working experience of Microsoft Office products
- Technical certifications such as A , Network , Microsoft Certification (MCP, MCDST, or other)
- Apple Certified Support Professional (ACSP)
- Must exhibit excellent customer service skills
- Other Technical Certifications (Network , Security , Microsoft Modern Desktop Administrator Associate, Azure, AWS, Active Directory Management, etc.)
- Bachelor's degree in IT or Business-related field
- Working experience with Service Now
Key Responsibilities
- Provide customer service coverage on sales days
- Check that all equipment works before sales days
- Run remote/mobile sales
- Attend auction leadership meetings
- Working experience in Series/AS400 support
- Working experience in wireless (Mobile, Wi-Fi, WAP)
- Working experience in network
- Working experience in audio/visual
- Working experience in Project Management
- Experience communicating with stakeholders
Key Responsibilities
- Monitors ticketing queue for unassigned tickets and proactively self-assigns
- Monitors chat queues for employees seeking support
- When necessary, collaborate with team members to identify solutions to difficult problems
- Working experience with Microsoft Endpoint Manager
- Working experience with Exchange Admin Center
- Working experience with home wireless to corporate network technologies
- Working experience in audio/visual collaboration technologies
Compensation:
Hourly base pay rate is $28.08 - $42.12/hour. The hourly base rate may vary within the anticipated range based on factors such as the ultimate location of the position and the selected candidate's knowledge, skills, and abilities. Position may be eligible for additional compensation that may include commission (annual, monthly, etc.) and/or an incentive program.
Benefits:
Employees are eligible to receive a minimum of sixteen hours of paid time off every month and seven paid holidays throughout the calendar year. Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, parental leave, and COVID-19 vaccination leave.
About Cox Automotive
At Cox Automotive, people of every background are driven by their passion for mobility, innovation and community. We transform the way the world buys, sells, owns and uses cars, accelerating the industry with global powerhouse brands like Autotrader, Kelley Blue Book, Manheim and more. What's more, we do it all with an emphasis on employee growth and happiness. Drive your future forward and join Cox Automotive today!
About Cox
Cox empowers employees to build a better future and has been doing so for over 120 years. With exciting investments and innovations across transportation, communications, cleantech and healthcare, our family of businesses - which includes Cox Automotive and Cox Communications - is forging a better future for us all. Ready to make your mark? Join us today!
Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO). For more details on what benefits you may be offered, visit our benefits page .
Cox is an Equal Employment Opportunity employer - All qualified applicants/employees will receive consideration for employment without regard to that individual's age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law. Cox provides reasonable accommodations when requested by a qualified applicant or employee with disability, unless such accommodations would cause an undue hardship.
Statement to ALL Third-Party Agencies and Similar Organizations: Cox accepts resumes only from agencies with which we formally engage their services. Please do not forward resumes to our applicant tracking system, Cox employees, Cox hiring manager, or send to any Cox facility. Cox is not responsible for any fees or charges associated with unsolicited resumes.
Job Summary
JOB TYPE
Full Time
INDUSTRY
Durable Manufacturing
SALARY
$48k-61k (estimate)
POST DATE
04/20/2024
EXPIRATION DATE
04/27/2024
Similar Jobs
Popular Articles
Top 10 Things to Avoid Putting on a Job Application
Read Article
How to Describe Your Education in a Resume
Read Article
How to Write a Memorable Cover Letter in 5 Ways
Read Article
4 Personal Finance Tips to Make During Job Transition
Read Article
4 Best Camera Setups for Interview
Read Article
Keeping a Job Search Journal: 9 Types of Journaling You Can Do
Read Article
