Hybrid/Remote Position
As a Sales Engineer on the corporate team, youll fill a key role in ensuring our prospects and customers have a high-quality experience. We are strategic resources deployed to solve complex use cases when no one else can. Think of us as superheroes called into action when needed!
RESPONSIBILITIES
Work alongside Sales and Customer Success as the ultimate product expert.
Thoroughly understand all aspects of our platform in order to explain the technology to all types of users.
Be the trusted advisor to both prospects and customers to ensure they get the correct business value from our technology.
Assist prospects and customers with Business Assessment (POCs, Pilots).
Craft content to show customers how to leverage our product for specific use cases.
Solution complex business and technical requirements and explain them in simple terms.
Assist with RFPs and questionnaires in the context of sales cycles.
Help eliminate bottlenecks by working cross functionally (Sales, Customer Success, Support, Product Management, Engineering) in order to get deals across the line.
Contribute reusable assets to the Sales Engineering team and the company at-large.
Collaborate closely with Product Marketing, Product Management and Engineering to share voice of the customer feedback in order to influence our product roadmap and GTM strategies.
QUALIFICATIONS
4-6 years of customer facing experience in a sales engineering role (pre-sales) or a combination of sales engineering and other customer facing relevant work experience.
Experience with sales technology (CRMs), cloud architecture, or telephony/web conferencing systems.
Experience with data flows, AI/ML concepts, analytics, APIs, JSON or webhooks.
Understanding of security and privacy pertaining to SaaS systems.
Business understanding of GTM sales teams and processes.
Excellent verbal and written communication skills.
Strong interpersonal and teamwork skills.
Passion for technology and problem solving.
Able to make the complex sound simple!
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