Company

Cox Automotive - USA

Job Family Group

Customer Care Group

Job Profile

Client Performance Consultant - CAI

Management Level

Individual Contributor

Flexible Work Option

Can work remotely but need to live in the specified city, state, or region

Travel %

Yes, 25% of the time

Work Shift

Compensation

Compensation includes a base salary of $59,200.00 - $88,800.00. The salary rate may vary within the anticipated range based on factors such as the ultimate location of the position and the selected candidate's experience.

In addition to the salary range identified herein, this role is also eligible for an annual incentive / commission target of $21,600.00.

Job Description

The Performance Consultant is expected to build and maintain relationships with external clients and ensure client needs are the driving force behind priorities, decisions, and activities in order to ensure client and revenue retention and drive product utilization.

The Performance Consultant owns the client relationship on behalf of the company and will act as the client advocate internally by communicating the client's needs to various departments.

The Performance Consultant works remotely under moderate supervision, responsible for protecting the revenue stream from a business model even where no long-term client contracts might exist.

The Performance Consultant is also responsible for identifying the level of customer interest in additional products, harvesting additional accounts, and expanding / upselling product functionality to potentially increase revenue growth across their client base.

The Performance Consultant is expected to collaborate with other Performance Consultant to ensure clients with multiple products encounter a seamless and consistent experience.

This is a regional position that will encompass Texas. Preference will be given to in region applicants.

What You'll Do

• Responsible for external client retention by working independently to effectively managing the progress and results of all accounts assigned within their portfolio.
• Build and maintain relationships with a portfolio of clients and ensure customers' needs are the driving force behind every priority, decision, and activity.
• Retain clients by engaging with each client through onsite visits and virtual screen share engagements to drive valuable insights to increase product utilization and improving client's business processes and helps them meet their objectives.
• Build and develop strong working relationships with clients and all client staff at all levels from within the dealership.
• May also work with 'at risk' clients, using judgment to identify and develop an action plan to turn around and retain the relationship.
• Follow standard practices and procedures to identify key barriers and core problems with their client's situations preventing them from meeting business objectives.

Applies problem-solving skills and strategic insight in order to accomplish client goals.

• Demonstrate responsiveness to client contact and provide guidance they need, not just what they ask for. Will influence clients on how to use and leverage the capabilities of the product to meet their business objectives.
• Monitor and analyze account performance and trends to determine adjustments to dealer expectations / goals / objectives in order to achieve results.
• Closely monitor system 'red flags' / emergencies with clients and take immediate action.
• Improves existing processes & systems using conceptualizing, reasoning & interpretation during engagement with clients.
• Required and responsible for maintaining product knowledge to include new releases or enhancements to the products in their direct area of responsibility.

What's in it for you?

• First, we've created an exceptional salary package, plus additional incentives. We are an inclusive, sales-friendly environment where different perspectives are valued and celebrated.
• Looking for tools and training to up your game? We've got them. And we offer a work / life balance that allows you to enjoy flexibility, family, and friends.
• We believe in taking good care of our team, so you'll also have access to benefits like 401(K) with company match and quality healthcare & life insurance options.
• Cox gives you flexible paid time-off, provides access to a lifestyle coach, adoption assistance, pet insurance, employee discounts, tuition reimbursement and more.

Who You Are

Minimum Qualifications

Bachelor's degree in a related discipline and 2 years' experience in a related field. The right candidate could also have a different combination, such as a master's degree and 2 years' experience;

or 6 years' experience in a related field

Preferred Qualifications

• 2 years experience in a retail automotive dealership setting
• 2 years managing digital marketing strategies for a single rooftop or dealer group
• Proven sales acumen
• Proficient in Microsoft suite of technologies, screen share technologies and other relevant software systems
• Ability to effectively work with all levels at an automotive dealership or dealer group
• Ability to communicate in a way that retains audience engagement
• Exceptional listening skills and to be able to detect problems / risks without being in a face-to-face situation, ability to ask open-ended questions to provoke thoughtful disruption
• Client focus and strong customer service skills / approach
• Persistent and proactive highly motivated self-starter passionate about client satisfaction
• Ability to work remote, nearly autonomously under moderate supervision with ability to follow departments standard practices and procedures
• Desire to work in a highly collaborative atmosphere through remote technologies
• Ability and eagerness to learn complex technology and basic understanding of web-based systems
• Ability to travel potentially up to 25% although the exact amount may vary depending on client demands, travel could consist of in market and overnight or occasional weekends

Drug Testing

To be employed in this role, you'll need to clear a pre-employment drug test. Cox Automotive does not currently administer a pre-employment drug test for marijuana for this position.

However, we are a drug-free workplace, so the possession, use or being under the influence of drugs illegal under federal or state law during work hours, on company property and / or in company vehicles is prohibited.

Benefits

The Company offers eligible employees the flexibility to take as much vacation with pay as they deem consistent with their duties, the company's needs, and its obligations;

seven paid holidays throughout the calendar year; and up to 160 hours of paid wellness annually for their own wellness or that of family members.

Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, parental leave, and COVID-19 vaccination leave.

About Us

Cox Automotive employees get to work on iconic consumer brands like Autotrader and Kelley Blue Book and industry-leading dealer-facing companies like vAuto and Manheim, all while enjoying the people-centered atmosphere that is central to our life at Cox.

Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation / wellness days, and / or PTO).

For more details on what benefits you may be offered, visit our benefits page. Cox is an Equal Employment Opportunity employer - All qualified applicants / employees will receive consideration for employment without regard to that individual's age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law.

Cox provides reasonable accommodations when requested by a qualified applicant or employee with disability, unless such accommodations would cause an undue hardship.

Last updated : 2024-05-21