As a Salesforce Customer Success Manager, you will play a key role in advancing Salesforce capabilities and driving customer success. This role requires a deep understanding of Salesforce functionality, strong communication skills, and a passion for delivering exceptional customer experiences. You will lead in implementing native Salesforce capabilities (In-App Guidance, Chat Bot, Knowledge, etc.) to enhance user experience and advance user competencies. This position will collaborate with cross-functional teams to deploy new capabilities, provide user support, and influence business process changes. This role requires strong to expert Salesforce knowledge, problem-solving skills, and effective communication. You will collaborate with clients to understand their business needs, identify opportunities for Salesforce optimization, and ensure effective adoption of Salesforce solutions.
Primary Responsibilities:
Implement and maintain Salesforce native capabilities for user experience enhancement.
Capture and communicate user support experience to influence business priorities.
Provide complex troubleshooting and drive alignment with technical support.
Generate reports and presentations for leadership decision-making.
Essential Functions:
Ensure consistent user support and contribute to business process improvements.
Deploy tools effectively and manage relationships with field and corporate contacts.
Facilitate meetings and presentations to peers and leadership.
Qualifications:
Minimum:
Bachelor's degree in a related discipline and 6 years' experience in a related field (operations, development, etc) The right candidate could also have a different combination, such as a master's degree and 4 years' experience; a Ph.D. and 1 year of experience; or 10 years' experience in a related field
Salesforce experience with native tools implementation.
Salesforce Administrator or Other Salesforce Certifications.
Strong problem-solving and interpersonal skills.
Preferred:
BS/BA degree in related discipline.
Salesforce Certification(s) and/or MBA/Advanced degree.
Management experience.
Telecommunications industry experience.
USD 116,500.00 - 194,200.00 per year
Compensation:
Compensation includes a base salary of $116,500.00 - $194,200.00. The base salary may vary within the anticipated base pay range based on factors such as the ultimate location of the position and the selected candidate's knowledge, skills, and abilities. Position may be eligible for additional compensation that may include an incentive program.
Benefits:
The Company offers eligible employees the flexibility to take as much vacation with pay as they deem consistent with their duties, the company's needs, and its obligations; seven paid holidays throughout the calendar year; and up to 160 hours of paid wellness annually for their own wellness or that of family members. Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, parental leave, and COVID-19 vaccination leave.
About Cox Communications
Cox Communications is the largest private telecom company in America, serving six million homes and businesses. That's a lot, but we also proudly serve our employees. Our benefits and our award-winning culture are just two of the things that make Cox a coveted place to work. If you're interested in bringing people closer through broadband, smart home tech and more, join Cox Communications today!
About Cox
Cox empowers employees to build a better future and has been doing so for over 120 years. With exciting investments and innovations across transportation, communications, cleantech and healthcare, our family of businesses - which includes Cox Automotive and Cox Communications - is forging a better future for us all. Ready to make your mark? Join us today!
Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO). For more details on what benefits you may be offered, visit our benefits page .
Cox is an Equal Employment Opportunity employer - All qualified applicants/employees will receive consideration for employment without regard to that individual's age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law.
Statement to ALL Third-Party Agencies and Similar Organizations: Cox accepts resumes only from agencies with which we formally engage their services. Please do not forward resumes to our applicant tracking system, Cox employees, Cox hiring manager, or send to any Cox facility. Cox is not responsible for any fees or charges associated with unsolicited resumes.