The Technical Analyst II (TA) is the single point of contact for Technology at Revenue Generating Locations (i.e. Manheim Auto Auction). The TA collaborates with members of project teams and business owners to bring forth its technology to the client. The TA assists in design, development, testing, and post-release. The TA ensures service delivery for all interconnected network devices and workflow processes. The TA is responsible to maintain system integrity and security.
Key Responsibilities:

• Provide IT expertise

• Ensure all technologies are running correctly

• Run remote/mobile sales

• Attend auction leadership meetings and provide advice and guidance

• Design/Oversee/Implement Innovative Technology Solutions

• Provide assistance to Field Engineering team

• Produce reports for Field Management

• Excellent Customer Service Essential Knowledge, Experience & Qualifications

• Working experience in Series/AS400 support

• Working experience in wireless (Mobile, WiFi, WAP)

• Working experience in network

• Working experience in audio/visual

• Working experience in Project Management

• Experience communicating with stakeholders

Job Requirements:

• BS/BA degree in related discipline OR equivalent work experience

• 3 years of working experience

• Working experience supporting end-user computing devices

• Working experience working with incident, problem, and change management.

• Working experience in an ITIL-based environment

• Working experience as a participant in a change management process

• Working experience of Microsoft Office products

• Technical certification

• Willingness to travel up to 25%

• Ability to walk, stand, squat, kneel and climb to perform essential job duties required to troubleshoot, repair, and maintain technology equipment

• Excellent customer service skills required. The ability to meet SLAs and update customer with progress

Nice to have:

• Additional Tech Certification: A , Network , MCP, MCDST

• Apple Certified Support Professional (ACSP)

• Network certificates

USD 64,200.00 - 96,400.00 per year
Compensation:
Compensation includes a base salary of $64,200.00 - $96,400.00. The base salary may vary within the anticipated base pay range based on factors such as the ultimate location of the position and the selected candidate's knowledge, skills, and abilities. Position may be eligible for additional compensation that may include an incentive program.
Benefits:
The Company offers eligible employees the flexibility to take as much vacation with pay as they deem consistent with their duties, the company's needs, and its obligations; seven paid holidays throughout the calendar year; and up to 160 hours of paid wellness annually for their own wellness or that of family members. Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, parental leave, and COVID-19 vaccination leave.
About Cox Automotive
At Cox Automotive, people of every background are driven by their passion for mobility, innovation and community. We transform the way the world buys, sells, owns and uses cars, accelerating the industry with global powerhouse brands like Autotrader, Kelley Blue Book, Manheim and more. What's more, we do it all with an emphasis on employee growth and happiness. Drive your future forward and join Cox Automotive today!
About Cox
Cox empowers employees to build a better future and has been doing so for over 120 years. With exciting investments and innovations across transportation, communications, cleantech and healthcare, our family of businesses - which includes Cox Automotive and Cox Communications - is forging a better future for us all. Ready to make your mark? Join us today!
Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO). For more details on what benefits you may be offered, visit our benefits page .
Cox is an Equal Employment Opportunity employer - All qualified applicants/employees will receive consideration for employment without regard to that individual's age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law. Cox provides reasonable accommodations when requested by a qualified applicant or employee with disability, unless such accommodations would cause an undue hardship.
Statement to ALL Third-Party Agencies and Similar Organizations: Cox accepts resumes only from agencies with which we formally engage their services. Please do not forward resumes to our applicant tracking system, Cox employees, Cox hiring manager, or send to any Cox facility. Cox is not responsible for any fees or charges associated with unsolicited resumes.