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Cow Creek Health & Wellness - Medical Insurance Customer Service Rep. POSITION PURPOSE : This position will interact with members and providers addressing inquiries, eligibility verification, communicate accurate plan benefits, resolve concerns and generally providing a high level or customer support on behalf of our benefit plans and programs with the ability to interact professionally, patiently, and courteously over the phone and in person at all times.
Minimum Hourly : $17.64ESSENTIAL FUNCTIONS : Work efficiently in a high-volume call center while maintaining a professional, team oriented, positive, and caring demeanor.
Assist callers with benefit related questions / concerns and provide accurate interpretation of claims and Plan benefits.
Maintain accounts and records of membership and interactions with details of inquiries, complaints, and comments.Work efficiently in multiple systems simultaneously while effectively utilizing critical thinking and problem-solving skills.
Maintain confidentiality and project a professional business presence and appearance.Performs other related duties as assigned.
QUALIFICATIONS : Service oriented.Excellent verbal and written communication skills including active listening.Customer service experience preferred.
Knowledge of Medical Terminology and health benefits preferred.Proficient computer skills with ability to learn new software.
Organized with attention to detail.Ability to multi-task and work independently with minimal supervision.High school diploma or equivalent.
Last updated : 2024-05-09
Full Time
$35k-39k (estimate)
05/10/2024
05/11/2024
The job skills required for Insurance customer service include Customer Service, Problem Solving, Written Communication, Call Center, etc. Having related job skills and expertise will give you an advantage when applying to be an Insurance customer service. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Insurance customer service. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Insurance customer service positions, which can be used as a reference in future career path planning. As an Insurance customer service, it can be promoted into senior positions as an Insurance Claim Service Representative II that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Insurance customer service. You can explore the career advancement for an Insurance customer service below and select your interested title to get hiring information.