Description:
Travelex Insurance Services is a leading travel insurance provider in the United States with over 25 years of industry expertise helping people dream, explore and travel with confidence. With varying levels of comprehensive travel insurance coverage, Travelex has a protection plan to help meet your needs and safeguard against the unexpected. Offering plans from basic – low cost and family friendly, to plans for business or luxury travel. Wherever in the world your travels take you, it is important to protect both yourself and your trip investment.
Grow your Customer Service career!
Join a team that really cares about our customers!
Enjoy a culture focused on results!
Owned by Zurich, but with separately managed business entities, we can truly offer you a world of possibilities within assistance and insurance. Get ready to do your best work…and then some.
Job Summary
You will work with travelers and our agent partners to provide accurate, timely, and courteous responses to inquiries regarding Travelex protection plans. Enroll travelers into plans appropriate to the needs of their travel plans.
Please note: You will be required to be in the office 5 days a week through the 90-day probationary period. After this time, you will adopt our hybrid schedule of 4 days in the office, 1 day remote. Our schedule will require some flexibility to work an 8-hour shift Monday through Friday 8 am – 7 pm CST.
Starting hourly rate for this role is $19.00 per hour. Upon successful completion of first phase of training hourly rate will increase to $19.50 per hour and following probationary period, the hourly rate will adjust to $21.00 per hour.
A little bit about the job:
You will –

• Create and modify travel insurance enrollments for Travel agents or direct traveler, received by phone or email, following established business procedures,
• Provide accurate explanations of plan benefits and exclusions which accurately reflect customer’s unique travel circumstance,
• Work with customers or travel agents to add appropriate product upgrades,
• Review policy enrollment history to clarify solution options,
• Read and interpret the policy language applicable to the situation. Be able to explain policy language in terms understandable to customer,
• Navigate various technical resources to determine procedures and inquiry responses,
• Communicate in a manner which promotes the sale, retention, or increase to a policy, and future patronage,
• De-escalate situations within your scope,
• Determine when to provide a solution personally or transfer the situation to those trained to process.

A little bit about you:
You will have –

• Insurance and Travel background knowledge is preferred.
• Minimum two-year customer service experience is required.
• Associate or bachelor’s degree is preferred.
• Demonstrated experience with Microsoft Word, Excel, and Outlook
• Willingness to read policy documentation to find applicable policy information
• Aligned to the values of Travelex Insurance Services which are Optimism, Determination, Caring, Reliability, and Togetherness
• Honest with high integrity

The candidate for this position will be required to pass the Travelex background check with satisfactory results.