JOB DESCRIPTION Part of a nation wide family of Continuing Care Retirement Communities, Covenant Living is seeking a Receptionist.

This position is accountable for greeting residents, staff, and visitors in person or on the telephone, in a manner that promotes Covenant Living in a positive, professional way.

Answer all telephone calls as quickly as possible in a polite, personal, and friendly manner. Transfers calls appropriately.

Take messages when the individual requested (resident or staff) is not available.

• Monitor emergency system, directs staff to emergent situations, calls emergency personnel as appropriate, completes resident checks as appropriate to specific desk
• Provide information to all visitors and see that they are directed to the appropriate individual who can assist them, ensuring that all visitors / contractors sign in and wear appropriate badges according to policy and procedure.
• Ensure that reception desk and lobby are kept clean and organized after each shift.
• Facilitate transportation requests to appropriate staff, coordinate and communicate the timing of transportation to residents and staff.

Places courtesy calls to residents to remind them of transportation trips.

• Assist residents in signing up for programs and activities and collect payment.
• Is knowledgeable about all office equipment and is able to demonstrate how to use it to other staff, monitors equipment, reports supply need and issues to Lead Receptionist.
• Sell postage stamps to residents and staff, receive packages and mail, sort mail and log in packages, inform residents / staff of packages to pick up.
• Facilitate maintenance requests, inputs requests into system, and communicates to appropriate staff urgent or emergent situations.
• Complete monthly charge sheets in accordance to procedure.
• Support other departments in clerical duties as assigned by the Administrative Services Coordinator
• Support the Lead Receptionist in clerical duties and maintenance of the reception area
• Balance cash register / drawer including cash receipts and checks that have been cashed for individuals at the desk.
• High school education or equivalent.
• One year of secretarial training or clerical experience.
• Highly organized, detail oriented with excellent interpersonal and communication skills both verbal and written in English. .
• Pleasant personality and telephone voice.
• Ability to remain calm in an emergency situation.
• Complete confidentiality when circulating general information.
• Knowledge of computers including Microsoft Office Suite.
• Interest in and desire to work with older adults.

Compensation Pay Range :

$ - $

• Medical, dental and vision insurance
• Employer paid group term life and disability
• Paid Time Off (PTO) & six paid holidays
• 403(b) with a 3% employer match
• Fitness center use at most facilities.
• Various voluntary benefits : Life, AD&DTuition assistance and scholarshipsEmployee assistance programLegal services, home / auto insurance, discount purchasing programPet Insurance

Last updated : 2024-04-26