Ready to join our family?

Our teammates enjoy a supportive environment and flexible schedule with advancement opportunities. Covenant Care’s engaging culture is founded upon mutual respect and trust.

A place where employees feel valued and patients and residents feel the service is extraordinary. We recognize and celebrate the value of each teammate’s unique contributions and encourage a sense of ownership, sharing our mission with patients, families and our communities.

Position Summary :

Responsible for receiving telephone calls, dispatching when needed, and the proper routing of messages to appropriate person.

Responsible for accepting referrals, processing referrals in a timely manner and scheduling initial consultations with Admission RNs and Nurse Navigators and providing general information to medical community and community at-large.

Minimum Qualifications :

• A High School diploma or equivalency and minimum of three (3) years experience in medical clerical, medical assistance or a similar Call Center customer service setting.
• Must possess excellent communication skills, customer service skills, computer skills, type 35 words per minute; operate a multi-line telephone system and ability to adapt to a variety of situations.
• Medical terminology, Medical Office Assistant or Health Unit Coordinator experience preferred.
• Flexibility to work any shift as needed.
• Must possess valid driver’s license and current automobile insurance.

Last updated : 2024-05-20