CreekFire RV Resort

As the Hospitality Manager, you’ll support the operational and continued profitability of the community. This includes everything from administrative activities, marketing, property maintenance, budgeting, HR management and most important, guest relations.

Cove offers a full benefits package including health, dental, vision, company-paid life insurance and numerous supplemental plan options, as well as 401k employer match, paid time off, and paid holidays, to name a few.

Reports to: Community Manager

Supervisory Responsibilities

• Support in overseeing food and beverage, housekeeping, and front desk operations including hiring, training and development of staff.

Primary Duties & Responsibilities

• Participate in planning expansion of resort and amenities.
• Assist with oversight of CreekFire Food and Beverage, which includes both the Pool Bar & The Lakehouse.
• Assist with the oversight of the activities & entertainment.
• Assist with all day-to-day operations, creating procedures to help resort operations to streamline and function sustainably.
• Ensure guests and residents receive outstanding and memorable customer service consistent with Cove’s Values, Mission and Vision.
• Promote the Cove lifestyle brand and continually increase customer service levels and add value for our guests.
• Drive increased net operating income through growth in occupancy, increased profit in other revenue operations and cost management.
• Assist and resolve guest and resident complaints, inquiries, and issues.
• Oversee recruiting for key hires, including selection, onboarding, training, scheduling and development.
• Ensure all team members support and follow Cove Communities policies and procedures.
• Manage the enforcement of all property/ resort rules and regulations, including those required by Federal, State and/or local law.
• Assist and review monthly operating performance, explain variances to budget and take action to mitigate negative variances.
• Monitor, code and review invoices.
• Maintain property and ensure it looks the best at all times.

Education & Experience

• High school diploma or GED; Bachelor’s degree in Hospitality or Business, a plus
• Prior experience managing a team
• Prior experience in hospitality management preferred
• Ability to thrive in a fast-paced environment
• Computer proficiency and experience using Microsoft Office applications; experience using reservation software preferred
• Flexibility to respond to community needs during non-business hours

Living Our Core Values

Our Core Values are a way of life, not just empty promises. We’re searching for team members who:

• Love what they do to make our guests’ dreams come true and show it through delivering service excellence authentically.
• Continually raise the bar by investing in their personal development and looking for innovative ways to exceed our guests’ expectations.
• Make every moment count, so our Team Members look forward to coming to work every day, and our guests look forward to creating new memories on their return visits.
• Consistently do the right thing for our Team Members and guests by keeping promises, delivering on commitments and building trust along the way.
• Demonstrate kindness by following the ‘Golden Rule’, ensuring that Team Members and guests have a voice and feel valued.

About Cove Communities

Cove Communities is a well-capitalized real estate investment and operating company. We own manufactured housing communities and RV resorts in Canada, the US and the UK. The founders of the company have a track record of building and managing dynamic, fast-growing companies with upward mobility and remuneration for team members who propel results.

Cove Communities is an Equal Opportunity Employer. We celebrate diversity and are dedicated to creating an inclusive environment for all employees. Cove is committed to providing employees with a work environment free of discrimination and harassment.

Job Type: Full-time

Pay: $50,000.00 - $60,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Experience level:

• 2 years

Shift:

• Day shift
• Evening shift

Weekly day range:

• Weekend availability

Ability to commute/relocate:

• Savannah, GA 31419: Reliably commute or planning to relocate before starting work (Required)

Education:

• High school or equivalent (Preferred)

Experience:

• Hospitality management: 2 years (Preferred)

Work Location: One location