Point Sebago Resort - Casco Maine

Primary Duties & Responsibilities

• Greets all guests in a professional and courteous manner.
• Provides a high level of service when assisting customers in ordering and delivering food orders according to established protocols.
• Coordinates and communicates any special dietary requirement of guests to the kitchen.
• Keeps Lead Server aware of any issues that in a timely manner and assists in resolution.
• Maintains a clean and sanitary work station.
• Develops and maintain friendly relationship with regular patrons of the restaurant.
• Coordinates with kitchen staff and customers and ensure timely delivery of all services.
• Works to meet revenue goals by establishing and maintaining a complete course of order to customers including salad, drinks and main course.
• Must be efficient in cash handling procedures, and maintain a working knowledge of the POS system and its functions including but not limited to credit card and gift card transactions.
• Makes sure that all daily revenue and server tip reports are reconciled and given to accounting at the end of every day.
• Ability to carry drink tray and food tray appropriately
• Ensures that checklists, requisitions and proper opening and closing functions are being completed each shift.
• Assists Food and Beverage Manager to decorate the bar area for theme weekends Supports and follows Cove Communities and Point Sebago policy at all times.
• All other duties as assigned.

Education & Experience

• Superior customer service skills
• ServSafe certification or willingness to obtain
• Must be able to lift 50lbs on a regular basis and able to withstand long periods of time on your feet
• TIPS (Training for Intervention Procedures) certification or willingness to obtain
• Ability to function well at a high pace, sometimes high-stress environment
• Comfortable effectively communicating with all levels of guests and staff
• Night and weekend work is required

Living Our Core Values

Our Core Values are a way of life, not just empty promises. We’re searching for team members who:

• Love what they do to make our guests’ dreams come true and show it through delivering service excellence authentically.
• Continually raise the bar by investing in their personal development and looking for innovative ways to exceed our guests’ expectations.
• Make every moment count, so our Team Members look forward to coming to work every day, and our guests look forward to creating new memories on their return visits.
• Consistently do the right thing for our Team Members and guests by keeping promises, delivering on commitments and building trust along the way.
• Demonstrate kindness by following the ‘Golden Rule’, ensuring that Team Members and guests have a voice and feel valued.

About Cove Communities

Cove Communities is a well capitalized real estate investment and operating company. We own manufactured housing communities and RV resorts in Canada, the US and the UK. The founders of the company have a track record of building and managing dynamic, fast-growing companies with upward mobility and remuneration for team members who propel results.

Cove Communities is an Equal Opportunity Employer. We celebrate diversity and are dedicated to creating an inclusive environment for all employees. Cove is committed to providing employees with a work environment free of discrimination and harassment.