Operations Supervisor

Supervise Bistro, Housekeeping, and Front Office

Potential Career Path

Front Office Manager- Director of Operations-General Manager

Job Functions

• Coordinate with department mangers when necessary to ensure optimal functioning of the hotel.
• Able to cover shifts throughout the hotel for any department needs or callouts. Needs to have a flexible and open schedule.
• Be very knowledgeable of Marriott Rewards programs and promotions.
• Develop a thorough knowledge of hotel staff, room locations, room rates, and surrounding area.
• Needs to be able to work some early morning shifts.
• Prepare food, coffee, and other beverages, when necessary.
• Inspection of guest rooms per Marriott guidelines
• Abide by state, federal and corporate requirements pertaining to serving alcoholic beverages.
• Follow sustainability guidelines and practices.
• Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards.
• Must be able to work well in stressful pressure situations including ability to handle guest objections and disputes to satisfactory results.
• Comply with attendance rules and be available to work on a regular basis.
• Perform any other job-related duties as assigned.
• Ensure overall guest satisfaction.

Position Requirements

• High School diploma or equivalent preferred
• Previous supervisory experience preferred.
• Hotel experience preferred.

Work Environment Context

• Work schedules vary and may include working on holidays and weekends and alternate shifts.
• Requires standing for extended periods, walking pushing, lifting up to 25 pounds, bending and reaching.

Source: Hospitality Online