City, State:
Denver, Colorado
The purpose of a BARISTA is to serve food and/or beverages to guests according to franchise and hotel brand standards and in the hotel's continuing effort to deliver outstanding guest service and financial profitability.
ESSENTIAL DUTIES AND RESPONSIBILITIES:

-Provides personalized service to all guests.
-Consistently prepares drink orders in accordance to both franchise and Stonebridge guidelines.
-Maintains register and bank.
-Maintain accurate cash sheet. Responsible for cash drawer balancing.
-Regularly communicates and converses with all guests.
-Sets up and maintains the pastry and drink displays in an attractive abundant looking, organized, clean and standardized presentation.
-Takes inventory of food, beverages and supplies needed for each day.
-Stocks machines or dispensers.
-Prepares serving dishes/trays, utensils, cups and other paper products.
-Clears and cleans tables as they are vacated.
-Wipes up spills.
-Removes trash.
-Restocks self-service food and supplies as needed.
-Listens and responds to guest requests or concerns.
-Cleans and sanitizes counters, floors, storage areas, utensils, equipment and common areas as specified
-Is in compliance with all franchise and Stonebridge standard requirements.
-Maintains regular attendance, is consistently on time, and observes prescribed work, break and meal periods in compliance with standards.
-Maintains high standards of personal appearance and grooming, which include compliance with the dress code.
-Performs any other duties as requested by supervisor.

Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential duties.
REQUIRED COMPETENCIES:
To perform the job successfully, an individual should demonstrate the following competencies. Other competencies may be required.
Associate demonstrates a high QUALITY of work:

-Demonstrates accuracy and thoroughness.
-Monitors own work to ensure quality.
-Provides the best possible service to clients and customers.

Associate demonstrates acceptable PRODUCTIVITY standards

-Meets or exceeds productivity standards.
-Produces adequate volume of work efficiently in a specific time.

Associate demonstrates excellent CUSTOMER SERVICE SKILLS

-Responds to requests for service and assistance.
-Demonstrates the desire and ability to provide high quality service to both internal and external customers.
-Solicits customer feedback to improve service.

Associate demonstrates INITIATIVE

-Asks for and offers help when needed.
-Includes appropriate people in decision-making.

Associate demonstrates ACCOUNTABILITY for their job performance

-Takes responsibility for own actions.
-Performs work with little or no supervision; works independently.
-Can be relied upon regarding task completion and follow up.

QUALIFICATIONS AND REQUIREMENTS :

-Knowledge of sanitation procedures.

The requirements listed below are representative of the knowledge, skills, and/or abilities required.