Overview:
We are seeking a friendly and professional Front Desk Agent to join our team. As a Front Desk Agent, you will be the first point of contact for our guests and will provide exceptional customer service to ensure a positive experience during their stay. This is a full-time position with opportunities for career growth in the hospitality industry.

Duties:
- Greet guests and provide a warm welcome upon arrival
- Check-in and check-out guests efficiently and accurately
- Answer phone calls and respond to guest inquiries promptly and professionally
- Assist guests with reservations, room changes, and other requests
- Provide information about hotel facilities, services, and local attractions
- Handle guest complaints or concerns with empathy and resolve issues in a timely manner
- Maintain a clean and organized front desk area
- Collaborate with other hotel departments to ensure guest satisfaction
- Perform night audit duties as needed

Requirements:
- Previous experience in guest relations or customer service preferred
- Familiarity with hotel management systems and phone systems is a plus
- Excellent phone etiquette and communication skills
- Bilingual or multilingual abilities are highly desirable
- Strong customer service skills with a friendly and professional demeanor
- Ability to handle difficult situations with patience and professionalism
- Attention to detail and ability to multitask in a fast-paced environment
- Flexibility to work evening, overnight, weekend, and holiday shifts as needed

Join our team as a Front Desk Agent and enjoy the following benefits:
- Competitive pay rate
- Opportunities for career advancement in the hospitality industry
- Training and development programs to enhance your skills
- Employee discounts on hotel stays

If you have a passion for providing exceptional customer service and enjoy working in a dynamic environment, we would love to hear from you. Apply now to join our team as a Front Desk Agent!

Job Type: Full-time

Pay: From $11.50 per hour

Benefits:

• Employee discount

Schedule:

• 8 hour shift

Work setting:

• In-person

Work Location: In person