Summary
The position is located in the Office of Information Technology (OIT), Court Services, and Offender Supervision Agency (CSOSA) for the District of Columbia. OIT is responsible for providing information technology services to support the mission requirements of CSOSA. Organizational functions of OIT include the development, delivery, and management of a wide range of information products and services, including applications, networking, and telecommunications technologies.
This job is open to

• Career transition (CTAP, ICTAP, RPL)
  Federal employees who meet the definition of a "surplus" or "displaced" employee.
• Internal to an agency
  Current federal employees of this agency.

Clarification from the agency
Status Candidates (Merit Promotion Eligibles):Applications will be accepted from current agency employees.
Videos
Duties
Supervisory Responsibilities
This role involves supervising a team of IT Specialist employees. It includes providing the necessary administrative and technical oversight to ensure the unit's objectives are met. The supervisor carries out administrative and human resource management duties for the staff, sets clear guidelines and performance expectations communicated through the formal employee performance management system, monitors performance, provides feedback, and conducts performance reviews. The supervisor addresses informal complaints, develops work improvement plans, and recommends necessary personnel actions. They offer guidance on work and administrative matters, ensuring all team members are trained and adhere to safety regulations. The supervisor is committed to promoting equal employment opportunity (EEO) by actively supporting affirmative action goals and maintaining non-discriminatory practices in recruitment, hiring, employee treatment, recognition, career development, and skill utilization without regard to race, color, religion, sex, national origin, age, or disability.
IT Project Planning and Management involves planning and developing objectives and milestones for extensive IT projects that encompass significant, mission-oriented programs. This includes implementing enterprise-level applications and modifying IT infrastructure to align with an agency's updated business processes. It entails conducting analyses, formulating project goals, objectives, strategies, and engaging in strategic, tactical, and business planning.
The role includes managing IT projects of high complexity or risk, such as agency-wide system integrations with extensive enterprise resource planning. It also involves developing and applying project management procedures, tools, templates, activities, and infrastructure.
It requires evaluating client information systems needs to establish project scope, requirements, and deliverables, and designing cost-benefit studies for the most efficient use of resources at minimal costs.
This role encompasses integrating configuration management, IT architecture, infrastructure design, and systems integration into comprehensive IT project plans. It involves setting standards for change management, controlling the change process by reviewing requests, and designing and managing systems testing procedures and functions.
Additionally, it involves developing information systems security plans and procedures.
As an IT Systems Analysis , the individual serves as a technical expert for new or improved information systems software, using judgment and creativity to promote the implementation of business-driven quality and process improvements. The role includes contributing to operational plans and aiding in the planning, directing, and coordination of the implementation and execution of approved IT policies, programs, and services.
The role also includes overseeing or coordinating the development of testing and implementation plans and preparing programming specifications for computer programmers.
Develops a recovery methodology for systems in line with the overarching agency or department disaster recovery plan, including system modifications to facilitate recovery. This involves identifying failure causes, documenting preventative methods for future issues, repairing software, and file restoration.
Advocates for automation methods that enhance CSOSA's system design and development processes, leading to the creation of high-quality information systems that fulfill core agency mission goals.
Manages, coordinates, and executes various information system analytical and development tasks, such as requirements collection, object-oriented design and analysis, new technology assessment, database design, and system testing, installation, and management.
Leads significant technology projects, conveying complex information to members of different disciplines to synchronize business operations.
Provides expert analysis and advice in crafting solutions for challenges within agency-wide technology initiatives. Assesses and resolves discrepancies between agency goals and technological demands, addressing complex and unique issues with innovative problem-solving approaches.
Formulates strategies for system recovery in case of system failure.
Requirements
Conditions of Employment

• Must be a U.S. Citizen or National.
• Males born after 12-31-59 must be registered for Selective Service , if applicable.
• Background security investigation, drug test, and favorable adjudication.
• May be required to successfully complete a one year probationary period (unless already completed.)
• Time-in-grade requirements must be met within 30 calendar day of the closing date of this announcement.

Qualifications
In order to qualify for the GS-14 position, you must meet all of the Basic Requirements and Specialized Experience as stated below.
Basic Requirement: Applicants must have IT-related experience demonstrating each of the four competencies listed below (these competencies must be explained as demonstrated acquired experience in your resume':
Attention to Detail- experience reviewing my own information technology-related work or data and have been asked by others to review their work or data to ensure accuracy, completeness, and consistency with standards. IT-related experience demonstrating this competency include Performing database and application performance monitoring.
Customer Service - experience maintaining relationships with customers, assessing current information technology needs of customers, and developing or identifying information technology products and services that are tailored to meet customer needs. IT-related experience demonstrating this competency include Creating and maintaining user roles and assigning privileges in database applications.
Oral Communication - briefing mid-level management and IT staff on the status of information technology systems, projects, or daily operations, including the communication of technical information to a non-technical audience. IT-related experience demonstrating this competency include Expressing information technology information recommendations to employees and managers.
Problem Solving - identifying alternatives to address complex information technology-related issues by gathering and applying information from a variety of sources that provide a number of potential solutions. IT-related experience demonstrating this competency includes - Assessing and correcting database application configurations.
In addition to meeting the Basic Requirements, qualified applicants must possess one year of Specialized Experience equivalent to the next lower grade (GS-13) in the Federal service, which demonstrates the ability to perform the duties of the position.
Specialized Experience for this position is defined as (you must meet all the standards listed below):
IT Project Management Experience

• Project management experience planning, initiating, and managing major or large-scale information technology (IT) projects for a large corporation, company, business, organization, or agency. Managing an IT Project throughout the entire life-cycle from beginning to its completion.
• Experience leading and guiding the work of an IT technical staff (to include outsourcing to contractors) in IT-related projects.
• Experience developing long-range IT project milestones for implementation of enterprise-level changes to IT software (and hardware) systems.
• Serves as liaison between business (to include stakeholders) and the technical aspects of IT-projects.
• Extensive experience planning and implementing IT-related projects through each stage of the project from beginning to the end which includes budgeting, project scope, work-breakdowns, organizing key project events, milestones, and assess business implications for each stage. Monitoring the progress of IT projects to assure deadlines, standards, and cost targets are met.
• Experience effectively planning and managing an IT network security to include the cyber-security framework for a large company, organization, or agency.
• Demonstrative knowledge and understanding of IT Enterprise Architecture (EA) and IT Infrastructure Design and how they work together in creating Enterprise Architectural Planning (EAP) strategies.

IT Systems Analyst Experience

• Demonstrative knowledge to include experience in IT Infrastructure Design which includes the architecture and typology of software, hardware, Cloud-based data warehousing, and networks, including LANS, WANS, and telecommunications systems, their components and associated protocols and standards, and how they operate and integrate with one another and with associated controlling software.
• Enterprise Architecture - The principles, concepts, and methods to align Information Technology (IT) strategy, plans, and systems to the goals, objectives, and processes of a business or organization.
• Information Technology Architecture - Architectural methodologies used in the design and development of information systems, including the physical structure of a system's internal operations and interactions with other systems.
• Configuration Management - The principles and methods for planning or managing the implementation, update, or integration of information systems components.
• System Integration - The process of connecting different IT systems or components to work as one.
• Infrastructure Design - The architecture and typology of software, hardware, and networks, including LANS, WANS, and telecommunications systems, their components and
• associated protocols and standards, and how they operate and integrate with one another and with associated controlling software.
• Information Systems/Network Security - Designing, upgrading, and maintaining, and building the security structures within an organization's IT system.
• Systems Life Cycle - Systems life cycle management concepts used to plan, develop, implement, operate, and maintain information systems.
• Systems Testing and Evaluation - Evaluating integrated systems and/or applications to ensure that all the components work together effectively.
• Contracting/Procurement - Initiating contract agreements. Overseeing and reviewing the work of outside contractors.

Note about experience:
Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.
Time-in-Grade Reminder:
Current or former federal employees who have held a GS position in the preceding 52 weeks, must meet the time in grade requirement. To be eligible for this position, applicants must have served 52 weeks as a GS-13 or higher in the Federal service.
Education
Education is not substitutable for specialized experience at this grade level.
Additional information

• Applicants covered by the Court Services and Offender Supervision Agency Career Transition Assistance Program (CTAP) may apply and will be given priority consideration if determined to be well qualified. To be well qualified, applicants must satisfy all qualification requirements for the vacant position and meet the mid-level (scoring between 85 and 89) of the rating criteria for all factors or meet the established cutoff score. CTAP eligibles must submit one of the following as proof of eligibility for the special selection priority: a separation notice or a "Notice of Personnel Action" (SF-50) documenting separation. Additional information about CTAP eligibility is at: http://www.opm.gov/policy-data-oversight/workforce-restructuring/employee-guide-to-career-transition/.
• This vacancy announcement may be used to fill future vacancies for identical positions within the next year.
• This position is Exempt from the Fair Labor Standards Act.
• This position is not covered by a bargaining unit.
• A one-year supervisory or managerial probationary period may be required.
• All Federal employees are required to have Federal salary payments directly deposited into a financial institution of their choosing.
• Only experience and education obtained by the closing date of this announcement will be considered.
• You must meet all qualification requirements within 30 days after the closing date of this announcement and before placement in the position.
• CSOSA is an Equal Opportunity Employer.
• Position is Mission Essential and is not subject to administrative dismissal in emergencies based on inclement weather conditions, or other emergency situations, as appropriate. A Mission Essential employee is required to report for, or remain at, work in emergency situations; dismissal or closure announcements do not apply to him/her unless his/her supervisor instructs otherwise.

• Benefits
  A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.
  Review our benefits
  Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.

How You Will Be Evaluated
You will be evaluated for this job based on how well you meet the qualifications above.
Your application will be evaluated according to the extent and quality of experience, education, and training. If you meet the basic qualification requirements, your resume, online questionnaire and the documentation you submitted to support your responses will be evaluated against the knowledge, skills, and abilities and the result of the additional assessments required for this position. The assessments measure the critical competencies that are required to successfully perform the job. This evaluation determines which candidates will be referred to the selecting official for consideration.
Your qualifications will be evaluated on the following competencies (knowledge, skills, abilities and other characteristics):

• Ability to Lead or Supervise
• Attention to Detail (IT)
• Configuration Management
• Contracting/Procurement
• Customer Service/Support (IT)
• Data Business Systems Analyst
• Database Management Systems
• Enterprise Architecture
• Information Systems/Network Security
• Information Technology Architecture
• Information Technology Performance Assessment
• Infrastructure Design
• IT Business Systems Analyst (Analysis)
• IT Change Management
• IT Project Management
• Leadership
• Oral Communication (IT)
• Problem Solving (IT)
• Systems Integration
• Systems Life Cycle
• Systems Testing and Evaluation
• Written Communication

• Benefits
  A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.
  Review our benefits
  Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.
• Required Documents
  As a new or existing federal employee, you and your family may have access to a range of benefits. Your benefits depend on the type of position you have - whether you're a permanent, part-time, temporary or an intermittent employee. You may be eligible for the following benefits, however, check with your agency to make sure you're eligible under their policies.
  You must submit a complete Application Package which includes:
  -Your responses to the Online Occupational Questionnaire (This is completed automatically during the apply online process).To apply for this position,
  - Your resume' showing work schedule, hours worked per week, dates of employment and duties performed.
  - Other supporting documents:
  - Cover Letter, optional
  - College transcript(s), if qualifying based on education
  - Most recent SF-50, "Notification of Personnel Action" showing you are/were in the competitive service and the highest grade or promotion potential held (if applying as a status candidate with current or former Federal Service)
  - DD-214, SF-15 Form and VA letter, or certification of expected discharge or release from active duty from Veterans for consideration under Veteran hiring authorities
  - Noncompetitive appointment authority documentation, if applicable
  - Career Transition Assistance Program/Interagency Career Transition Assistance Program Documentation, if applicable (e.g. Certification of Expected Separation, Reduction-In-Force Separation Notice, or Notice of Proposed Removal; SF-50 that documents the RIF separation action; and most recent performance appraisal.)
  If you are relying on your education to meet qualification requirements:
  Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees from
  schools accredited by accrediting institutions recognized by the U.S. Department of Education.
  Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.
• How to Apply
  To apply for this position, you must complete the online application and submit the documentation specified in the Required Documents section below.
  A complete application package must be submitted by 11:59 PM (EST) on the closing date of the announcement to receive consideration.
  - To begin, click Apply to access the online application. You will need to be logged into your USAJOBS account to apply. If you do not have a USAJOBS account, you will need to create one before beginning the application.
  - Follow the prompts to select your resume' and/or other supporting documents to be included with your application package. You will have the opportunity to upload additional documents to include in your application before it is submitted. Your uploaded documents may take several hours to clear the virus scan process.
  - After acknowledging you have reviewed your application package, complete the Include Personal Information section as you deem appropriate and click to continue with the application process .
  - You will be taken to the online application which you must complete in order to apply for the position. Complete the online application, verify the required documentation is included with your application package, and submit the application.
  To verify the status of your application, log into your USAJOBS account (https://my.usajobs.gov/Account/Login), all of your applications will appear on the Welcome screen. The Application Status will appear along with the date your application was last updated. For information on what each Application Status means, visit: https://www.usajobs.gov/Help/how-to/application/status/.
  - If you are unable to apply online, you must request an alternative application which is available from the Human Resources Office. Please contact at or to obtain an alternative application.
  Agency contact information
  Dwayne Jenkins
  Phone
  202 220-5449
  Email
  dwayne.jenkins@csosa.gov
  Address
  CSOSA
  800 North Capitol Street NW Suite 700
  Washington DC, DC 20002
  US
  Next steps
  Once you successfully complete the application process, you will receive an acknowledgement e-mail of receipt. Your application package will be reviewed to ensure you meet the basic eligibility and qualifications requirements. A review will be made of your online questionnaire and the documentation you submitted to support your responses. A list of highly qualified applicants will be created and sent to the selecting official, and you will be notified via email if this occurs. The selecting official may choose to conduct interviews, and once the selection is made, you will receive a notification of the decision.
• Fair and Transparent
  The Federal hiring process is set up to be fair and transparent. Please read the following guidance.
  
  • Equal Employment Opportunity (EEO) Policy
  • Reasonable accommodation policy
  • Financial suitability
  • Selective Service
  • New employee probationary period
  • Signature and false statements
  • Privacy Act
  • Social security number request

Required Documents
You must submit a complete Application Package which includes:
-Your responses to the Online Occupational Questionnaire (This is completed automatically during the apply online process).To apply for this position,
- Your resume' showing work schedule, hours worked per week, dates of employment and duties performed.
- Other supporting documents:
- Cover Letter, optional
- College transcript(s), if qualifying based on education
- Most recent SF-50, "Notification of Personnel Action" showing you are/were in the competitive service and the highest grade or promotion potential held (if applying as a status candidate with current or former Federal Service)
- DD-214, SF-15 Form and VA letter, or certification of expected discharge or release from active duty from Veterans for consideration under Veteran hiring authorities
- Noncompetitive appointment authority documentation, if applicable
- Career Transition Assistance Program/Interagency Career Transition Assistance Program Documentation, if applicable (e.g. Certification of Expected Separation, Reduction-In-Force Separation Notice, or Notice of Proposed Removal; SF-50 that documents the RIF separation action; and most recent performance appraisal.)
If you are relying on your education to meet qualification requirements:
Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees from
schools accredited by accrediting institutions recognized by the U.S. Department of Education.
Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.
How to Apply
To apply for this position, you must complete the online application and submit the documentation specified in the Required Documents section below.
A complete application package must be submitted by 11:59 PM (EST) on the closing date of the announcement to receive consideration.
- To begin, click Apply to access the online application. You will need to be logged into your USAJOBS account to apply. If you do not have a USAJOBS account, you will need to create one before beginning the application.
- Follow the prompts to select your resume' and/or other supporting documents to be included with your application package. You will have the opportunity to upload additional documents to include in your application before it is submitted. Your uploaded documents may take several hours to clear the virus scan process.
- After acknowledging you have reviewed your application package, complete the Include Personal Information section as you deem appropriate and click to continue with the application process .
- You will be taken to the online application which you must complete in order to apply for the position. Complete the online application, verify the required documentation is included with your application package, and submit the application.
To verify the status of your application, log into your USAJOBS account (https://my.usajobs.gov/Account/Login), all of your applications will appear on the Welcome screen. The Application Status will appear along with the date your application was last updated. For information on what each Application Status means, visit: https://www.usajobs.gov/Help/how-to/application/status/.
- If you are unable to apply online, you must request an alternative application which is available from the Human Resources Office. Please contact at or to obtain an alternative application.
Agency contact information
Dwayne Jenkins
Phone
202 220-5449
Email
dwayne.jenkins@csosa.gov
Address
CSOSA
800 North Capitol Street NW Suite 700
Washington DC, DC 20002
US
Next steps
Once you successfully complete the application process, you will receive an acknowledgement e-mail of receipt. Your application package will be reviewed to ensure you meet the basic eligibility and qualifications requirements. A review will be made of your online questionnaire and the documentation you submitted to support your responses. A list of highly qualified applicants will be created and sent to the selecting official, and you will be notified via email if this occurs. The selecting official may choose to conduct interviews, and once the selection is made, you will receive a notification of the decision.
Fair & Transparent
The Federal hiring process is set up to be fair and transparent. Please read the following guidance.

• Equal Employment Opportunity (EEO) Policy
• Reasonable accommodation policy
• Financial suitability
• Selective Service
• New employee probationary period
• Signature and false statements
• Privacy Act
• Social security number request