Full Time Family Case Manager

JOB DESCRIPTION

CASA of Larimer County (CLC) is a nonprofit organization comprised of three programs: Court Appointed Special Advocates (CASA), Family Connections (FC) and Trust-Based Relational Intervention® (TBRI®) program. CASA provides volunteer advocacy to children involved in dependency and neglect cases and FC provides supervised visitation, safe custody exchanges, supportive case management, and parenting education. TBRI® is integrated throughout CLC's programs and provides evidence based, trauma-informed, intervention. Across all programs, our mission is to advocate for safe, nurturing, and permanent connections to family and community so children who have experienced abuse and neglect have the opportunity to thrive.

Reports to: Program Manager

Full Time (36-40 hours/week)

Position Overview: The Family Connections Family Case Manager provides case management to strengthen families who participate in Family Time, parent coaching and exchange programs provided by CASA of Larimer County. The Case Manager is responsible for supporting families in a manner that is trauma-informed, culturally sensitive, and upholds best practices that lead to positive outcomes for children while keeping victims safe. This position is scheduled Sunday through Thursday and includes evening hours.

CORE RESPONSIBILITIES:

Case Management

• Provides strengths-based support to parents and children on his/her assigned cases through direct, consistent and effective communication with parents, children, and related parties.
• Provides Trust-Based Relational Intervention® (TBRI®) lessons to parents to increase parenting knowledge and skills and improve the quality of connections developed with the child(ren).
• Assists all families in scheduling and maintaining a consistent Family Time/exchange schedule to promote the best opportunity to strengthen family connections.
• Supervises Family Time and exchanges with a focus on the child's physical, mental, and emotional safety.
• Addresses concerns regarding child safety and Family Time compliance with urgency.
• Clearly documents Family Time and any communication with family members in the case file and provides documentation to the courts as needed.
• Updates and maintains case files accurately and to program standards.
• Initiates and maintains communication with other agencies and parties to the case as appropriate.
• Ensures strict confidentiality of agency and client information.
• Assists families in accessing step-down services or in the transition out of the program.
• Informs the Program Manager of changes and concerns on all cases.
• Provides referral information to families for community resources, trauma information, and victims' rights/compensation information.
• Tracks all resources and lessons provided, the progress of family connections over time, and additional metrics towards programmatic goals.

Programmatic Support

• Helps to maintain conditions to promote a welcoming, safe space for families.
• Reports safety concerns immediately and reports all maintenance issues in a timely manner.
• Provides coaching to interns in case management duties.
• Actively works to build and maintain positive relationships with community agencies and professionals and represents CASA of Larimer County in the community.
• Maintains confidentiality of case and volunteer information at all times.
• Other duties as assigned.

QUALIFICATIONS AND EXPERIENCE:

• Experience working directly with families and children from diverse backgrounds
• Experience teaching or coaching others in a positive manner
• Two years working experience in human/ social services
• Understanding of child development and trauma-informed, attachment-based parenting skills
• Understanding of trauma informed care, ACEs, and the child welfare system
• Excellent interpersonal skills that uphold the culture and values of CLC
• A demonstrated passion for the mission of CLC
• Excellent written and verbal communication skills
• Strong de-escalation skills
• Strong computer and office skills
• Ability to work independently and collaboratively as a team member
• Ability to hold compassion and be objective when supporting all clients
• Availability for evening and weekend hours
• Preferred: TBRI® Certification and/or training
• Preferred: Fluency in English and Spanish

COMPENSATION:

$20.00- $22.00/hour DOE

Full Time Benefits Included: Paid Time Off (PTO), Wellness Time, Holiday Time, Sick Time, Volunteer Time Off (VTO), Medical Insurance, Vision Insurance, Dental Insurance, Life/ AD&D Insurance, Employee Assistance Program (EAP), Eligible for Retirement Plan Match

CLC is an equal opportunity employer and actively recruits, selects and promotes qualified employees and volunteers, broadly representative of the community served and administers its personnel practices without discrimination. CLC prohibits harassment of one employee by another employee or supervisor. Discrimination on the basis of age, veteran status, sex, sexual orientation, race, color or ethnicity, nationality, disability, genetic information or religion, is prohibited in accordance with the Office of Civil Rights.