Courage to Connect Therapeutic Center is a private mental health group practice seeking a full-time Intake Specialist to join our growing organization in our Glenview office. This position will have multiple front end responsibilities and must have a warm, welcoming and energetic manner. We are looking for the right fit to join our office staff team.

Intake Coordinator responsibilities will include:

• Greets all clients who enter the practice; set an excellent first impression.
• Answers incoming calls in a warm and welcoming manner.
• Respond to emails quickly
• Maintains neat and orderly reception area and therapy rooms.
• Handle intake calls and schedules intake/first time appointments for therapy team and psychological testing team.
• Communicate intake information to new clients; verifying the accuracy of demographics, capture insurance details, send out intake forms and practice information in a timely manner.
• Enter new client details into our Electronic Medical Record System.
• Verify client benefits in Electronic Medical Record system and communicate insurance coverage and client out of pocket responsibility.
• Occasionally, process payment methods therapy sessions. Collects payments and issue receipts for outpatient therapist appointments during office hours.
• Opens practice in the morning and set rooms and refreshment area for the day.
• Performs administration duties to ensure efficient operations of the center to include computers, office equipment, copiers, fax, scanner, postage equipment.
• Provide Weekly and Monthly Reports to Management Team
• Manage Marketing duties to external referrals
• Connect with referral sources in the community

Intake Coordinator Requirements:

• Bachelors Degree Required
• Mental Health Interest
• 3 years of administration or intake coordinator experience
• Excellent written and verbal communication skills
• Professionalism
• Great organization skills and detail oriented
• Ability to multi-task in a fast-paced environment; handle high volume of phone calls and emails daily.
• Comfortable and knowledgeable with computers.

Intake Coordinator Benefits:

Courage to Connect offers our full time employees a competitive compensation package, including:

• Health Insurance Group Policy
• Dental, Vision Plans Available
• 401K with company match
• Paid Time Off (Holiday & Vacation)
• Great Team Environment
• Owners & Management present daily
• Energetic & Fun office staff and Clinicians

Intake Coordinator - Full-time | In-person | M-F

Job Type: Full-time

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Retirement plan
• Vision insurance

Schedule:

• Monday to Friday

Application Question(s):

• What is the hourly fee you are looking for?

Education:

• Bachelor's (Required)

Experience:

• Customer Service: 3 years (Preferred)
• Scheduling: 3 years (Preferred)
• Mental Health: 1 year (Preferred)

Work Location: In person