Job Description

Job Description:
Summit Emergency Communication Center (SECC) 9-1-1 Telecommunicators perform a full range of call taking and dispatching functions for law enforcement, fire, and emergency medical emergency services (EMS) calls, as well as certain non-emergency functions. Job responsibilities are performed under general supervision.
Required Qualifications:
Any combination of qualifications and work experience that demonstrates an applicant has the necessary knowledge, skills, ability, and character to successfully perform the job will be considered.

• Must be at least 18 years or older.
• Must be able to legally work in the United States.
• One or more years full-time work experience with customer interaction.
• Accurate and rapid data entry.
• Proven critical thinking skills.
• Ability to memorize and recall details, codes, and procedures.
• Ability to work all days and hours, including but not limited to days, afternoons, nights weekends, holidays, and overtime.
• Ability to pass all required job selection and training processes including a comprehensive background investigation, drug test, psychological evaluation, and extensive on-the-job training. Any felony conviction is disqualifying.
• Excellent computer skills, knowledge, and experience. Ability to monitor 6 computer screens.

Preferred Qualifications:
KNOWLEDGE OF:

• Current techniques, policies and procedures of public safety call taking and dispatching.
• Agency computer systems and programs including computer aided dispatch (CAD), enhanced 9-1-1 (ANI/ALI), and automatic vehicle location (AVL) programs.
• Summit County geography, including locations and boundaries of all cities and townships; location of all major highways, streets and key buildings and landmarks; and addressing systems (i.e., streets, avenues, odd/even addresses, etc.) used for each jurisdiction of the SECC.
• Type of information that is allowed to be broadcast over Federal Communications Commission (FCC) radio systems.
• Effective interpersonal communication methods and techniques.
• Proper notification for equipment failures or after hour call outs for radio, computer, or phone problems.

ABILITY TO:

• Perform extensive data entry and data retrieval from visual and/or audio sources.
• Understand and execute complex oral and written instructions.
• Demonstrate appropriate interpersonal communication skills for public safety call taking and dispatching.
• React quickly and correctly to emergency situations and adopt effective course of action.
• Correctly apply detailed procedures and policies both in structured situations, such as emergency medical dispatch (EMD), and in non-routine situations that require independent judgment, critical thinking and application of complex and varied procedures and policies, such as law enforcement dispatching.
• Learn, retain and use knowledge of Summit County geography in the course of work.
• Operate computerized equipment including computer aided dispatch (CAD), enhanced 9-1-1 (ANI/ALI), and automatic vehicle location (AVL) programs.
• Receive and accept regular feedback and constructive criticism without being defensive.
• Dispatch public safety personnel and equipment safely, quickly, and efficiently
• Relay messages exactly as received.
• React quickly and calmly in emergency situations and adopt effective courses of action.
• Perform call taking and dispatching work by phone, radio and using other standard communications center equipment.
• Assess callers’ emotional state; respond correctly to emergency and routine situations.
• Prioritize calls based on urgency.
• Apply appropriate initiative, discretion, and judgment in the work.
• Correctly apply available guidelines, policies, and procedures in diverse situations
• Develop and maintain effective working relationships with the public, coworkers, supervisors and managers, user agency stakeholders, and officials from other jurisdictions, departments, or agencies.
• Perform work under stressful or emotional conditions.
• Work under pressure in a loud, multi-tasking environment
• Work mandatory overtime as needed and assigned.
• Have reliable and predictable attendance.

Work Environment:
The Work Environment characteristics described here are representative of those that an employee encounters while performing essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Work is performed in an emergency dispatch environment and the employee will regularly be exposed to normal hazards associated with an office.
• Work will be performed in areas of high security.
• Employees will be subject to highly stressful calls due to the nature of the work.
• Employees will be subject to caller and employee anger and/or frustration due to nature of the work.

Physical Demands:
The physical demands described here are representative of those that an employee encounters while performing essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• While performing the duties of this position, the employee may be required to travel to and access the various assigned work sites.
• Job is physically comfortable. Typically requires sitting, walking, standing, stooping, bending, pushing, pulling, keying, talking, hearing, seeing and repetitive motions; use hands to finger, handle, or feel.
• May occasionally be required to reach with hands and arms and climb or balance. The employee must regularly lift up to 10 pounds and occasionally lift and/or move up to 50 pounds.
• Specific vision abilities required by this job include close visions, distance vision, color vision and peripheral vision.

Licensing/Certification:
Please refer to required and preferred qualifications.
Pre-Employment Testing Requirements:

• Criminal Background Check
• Pre-employment Drug and Alcohol Testing

Job Duties:
Must be able to perform the following essential job functions with or without reasonable accommodation:

• Dispatch police, fire, and EMS
• Make extemporaneous decisions regarding which resources and personnel to dispatch based on the information at hand.
• Monitor rapidly changing data to ensure first responder safety and swift, accurate dispatch of information.
• Memorize and recall complex codes and protocol, based on policy and procedures.
• Maintain a calm and controlled demeanor.
• Assess and appropriately respond to a caller’s emotional state.
• Evaluate and prioritize calls based on urgency.
• Determine the correct jurisdiction requiring services.
• Dispatch appropriate law, fire or emergency personnel and equipment.
• Respond to requests from emergency response personnel.
• Operate all ancillary warning equipment.
• Record the nature and source of incoming and outgoing radio and telephone messages.
• Study and maintain familiarity with major roads, streets, industrial plants, and other critical infrastructure.
• Monitor multiple public safety radio frequencies.
• Report the need for radio and/or communications equipment repairs.
• Receive and transmit telephone and radio emergency calls, as well as non-emergency calls and complaints or inquiries from the public.
• Relay radio calls from/to other public safety authorities to coordinate the dispatching of services between two or more agencies.
• Operate two-way radios, multi-line phone and teletype systems, computers, data communications terminals and other complex communications equipment to access information and respond to requests from police, fire and EMS efficiently and correctly.
• Work overtime as needed.
• Perform other related tasks and duties as required.

Work Schedule:
24/7 operations. 1st, 2nd, 3rd shifts.
Salary Information:
1st Shift: $27.71 per hour/$57,636.80 annually
2nd Shift: $28.11 per hour/$58,468.80 annually
3rd Shift: $28.21 per hour/$58,676.80 annually

Position : 745476000

Code : 20247400-3

Type : INTERNAL & EXTERNAL

Group : SARCOG

Job Family : TELECOMMUNICATIONS

Posting Start : 05/16/2024

Posting End : 12/31/2024

HOURLY RATE RANGE: $27.71-$28.21