This recruitment will be posted for a minimum of five (5) business days and will remain open on a continuous basis until 11:59 p.m. (PST) when the needs of the County are met. Qualified candidates are encouraged to apply immediately as this recruitment may close at any time without notice.
 
The eligible list established through this recruitment will be used to fill current and future Sr. Office Supervisor C/D positions within the County of Orange until the next recruitment. The current vacancy is within the Social Services Agency. This recruitment may also be used to fill positions in similar and/or lower classifications. 
 COUNTY OF ORANGE
 
The County of Orange is a regional service provider and planning agency whose core businesses include public safety, public health, environmental protection, regional planning, public assistance, social services and aviation.
 
SOCIAL SERVICES AGENCY
 
Administering a number of human services programs, the County of Orange Social Services Agency (SSA) is composed of four business divisions: Assistance Programs; Children and Family Services; Family Self-Sufficiency & Adult Services; and Administrative Services; and over 4,300 dedicated employees, providing human services to an average of one in four Orange County residents. Our mission is to deliver quality services that are accessible and responsive to the community, encourage personal responsibility, strengthen individuals, preserve families, and protect vulnerable adults and children.
 
Click here to learn more about the Social Services Agency.
Click here to learn more about the County of Orange.
 
 
 THE OPPORTUNITY
 
 This position is a second level supervisor over one or more Office Supervisor (C) and/or (D) positions or over Office Supervisor (A) and/or (B) positions with significantly large number of total staff (number meeting this criteria may vary over time based upon County-wide office staffing patterns).
 
 
THE POSITION
 
The Sr. Office Supervisor C/D is responsible supervising first-line supervisors; assign and set priorities of work, analyze current work procedures to identify problems, develop solutions and recommendations; coordinate staffing needs, coordinate staffing needs; evaluate staff performance; write/conduct performance reviews; recruit, interview, recommend/deny merit increases; address grievances and personnel performance issues, i.e. counsel employees, prepare and conduct discipline interviews; initiate formal discipline procedures; develop current and long term requirements for clerical supervisory personnel and equipment; prepare written justifications, proposals and cost analysis; act as assistant to Records Manager; analyze, develop, implement, and interpret administrative and departmental policies and procedures related to the respective agency.
 
MINIMUM QUALIFICATIONS
 
 Click here to view the minimum qualifications for Senior Office Supervisor C/D.
 
 
DESIRABLE QUALIFICATIONS & CORE COMPETENCIES
 
The ideal candidate will possess excellent interpersonal and organizational skills; must have strong oral and written communication skills; ability to act as liaison between manager and subordinates transmitting messages, orders and requests; compose correspondence independently based on policy and guidelines; coordinate and supervise work of others.
 
PLEASE NOTE: The desirable qualifications and core competencies listed above will be used to select the ideal candidate. Your application and answers to the supplemental questions should be descriptive, concise and highlight the areas you have developed expertise, matching your professional experience with the specific competencies listed above.
 
Technical Knowledge/Experience
 

• Thorough knowledge of general office procedures and equipment
• Knowledge of basic mathematics including percentages, means, medians, and other elementary statistical measures
• Proficient in MS Word, Excel, Outlook, and PowerPoint

Leadership/Supervision

• Lead staff toward meeting the department's objectives by fostering continuous improvement and innovation
• Perform all aspects of supervision, including staff development and training
• Delegate work effectively to get the job done

Planning and Organization

• Develop and maintain effective systems to manage multiple projects with multiple timeframes
• Plan and prioritize assignments and meet various deadlines
• Conduct special projects by identifying project resources, persuading key personnel to provide resources to meet project objectives and acting to ensure objectives are met

 

Problem Solving & Decision Making

• Knowledge of techniques for gathering, compiling, analyzing and presenting information
• Ability to analyze problems in context of available information and program constraints
• Ability to work independently and make decisions that could impact the well-being of others

 
Oral/Written Communication Skills

• Communicate effectively with supervisors, co-workers, and external customers
• Prepare and orally present information to various groups

Interpersonal Skills

• Establish and maintain cooperative working relationship with internal and external customers
• Build and create a positive atmosphere within a team
• Work as a team and assist others in their job responsibilities/duties when needed

SPECIAL QUALIFICATIONS:
 
Candidates for SSA will be required to undergo and successfully clear a background clearance check prior to the start of their employment. All employment offers are contingent upon successful completion of a background check. Areas considered in the background check include conviction history, employment history, professional references and education verification (i.e. degree, license, or official transcripts) if applicable. Foreign degrees require an evaluation of U.S. equivalency by an agency that is a member of the National Association of Credential Services (N.A.C.E.S.) - In addition, a Child Abuse Central Index (CACI) background clearance check may be required. CACI is a repository of child abuse investigation reports managed by the Department of Justice (DOJ) that contains information related to substantiated cases of physical abuse, sexual abuse, mental/emotional abuse, and/or severe neglect of a child.
 
 
RECRUITMENT PROCESS
 
Human Resource Services (HRS) screens all application materials for minimum and/or desirable qualifications. After screening, applicants who meet the minimum and/or desirable qualifications will be referred to the next step in the recruitment process. All applicants will be notified via email of their status in the process.
 
Please be sure to check your email on a daily basis during the entire recruitment process to ensure you meet all the deadlines.
 
Veterans Employment Preference
The County is committed to providing a mechanism to give preferential consideration in the employment process to veterans and their eligible spouses and will provide eligible participants the opportunity to receive interviews in the selection process for employment and paid internship openings. Please click here to review the policy.
Application Screening | (Refer/Non-Refer) 
Applications will be screened for desirable qualifications that are needed to successfully perform the duties of this job. Only those applications demonstrating those qualifications as listed in the job bulletin will be referred to the next step.
 
 Online Assessment | (Weighted 100%) 
Candidates who meet minimum qualifications will be invited to participate in one or more job-related assessments. Candidates will be notified of their test date and access code, if applicable. Only the most qualified candidates will be placed on the eligible list.
 
 Eligible List
Once the assessment has been completed, HRS will establish an eligible list of candidates. Candidates placed on the eligible list may be referred to a selection interview to be considered for present and future vacancies.

Based on the Department's needs, the selection procedures listed above may be modified. All candidates will be notified of any changes in the selection procedures.
 Please see below for important information regarding COVID-19 related recommendations.

Effective April 3, 2023, it is strongly recommended that County employees working in health care settings and correctional facilities follow vaccination and booster guidelines provided by the California Department of Public Health (CDPH) and the Centers for Disease Control and Prevention (CDC). Please click here to see the latest guidance for more details.
 
EMAIL NOTIFICATION:

Email is the primary form of notification during the recruitment process. Please ensure your correct email address is included on your application and use only one email account.

NOTE: User accounts are established for one person only and should not be shared with another person. Multiple applications with multiple users may jeopardize your status in the recruitment process for any positions for which you apply.

Candidates will be notified regarding their status as the recruitment proceeds via email through the GovernmentJobs.com site. Please check your email folders, including spam/junk folders, and/or accept emails ending with "governmentjobs.com" and "ocgov.com." If your email address should change, please update your profile at www.governmentjobs.com.
FREQUENTLY ASKED QUESTIONS: Click here for additional Frequently Asked Questions.
 
For specific information pertaining to this recruitment, please contact Raylina Avila at (714) 245-6209 or raylina.avila@ssa.ocgov.com.Orange County, as an equal employment opportunity employer, encourages applicants from diverse backgrounds to apply.