JOB
IT Systems Technician I In addition to performance-based merit increases, this position is scheduled to receive salary range increases on the following dates: Effective June 28, 2024 – 4.25% increase Effective June 27, 2025 – 4.00% increaseSalary may be negotiable within the range listed above, based on position requirements and successful candidate's qualifications, subject to appropriate authorization. OPEN TO THE PUBLICThis recruitment will establish an open eligible list that will be used to fill current/future vacancies throughout the Office of the Assessor and/or any other agencies within the County of Orange. This eligible list may also be used to fill positions in similar and/or lower classifications.DEADLINE TO APPLYThis recruitment will remain open for a minimum of five business days, until the needs of the County are met. Qualified applicants are encouraged to apply immediately, as this recruitment will close on Tuesday, May 21, 2024 at 11:59 PM (PST). THE ASSESSOR'S OFFICEThe Assessor's Office values all legally assessable property with uniformity and impartiality, producing property tax assessment rolls in accordance with the laws of the State of California. The Assessor staff help Business, Real and Personal Property owners understand their property valuations and apply exclusions and exemptions as allowed by property tax law. Click here for more information on Orange County Assessor. Click here for more information on the County of Orange.THE OPPORTUNITYThe Assessor's Office is seeking a candidate who will assist with the production and maintenance of the Assessor Department's electronic document storage and retrieval system (DSAR) by using the OnBase Imaging System and ATS II (Assessment Tax System). IT System Technician I’s will ensure the electronic document database operates efficiently and effectively to meet the needs of the users and the department. The incumbent will maintain and monitor workstations, scanners, storage devices, and associated hardware. Additionally, they will oversee the Typical Production Control tasks such as ensuring data integrity and availability, as well as monitoring performance and resolving issues that arise during operation. Furthermore, the IT Systems Technician I will monitor and verify ATS II jobs are correctly scheduled, executed and delivered in the desired format within the agreed timeframe. Provided quality assurance for the department’s products such as balancing Supplemental and Annual Rolls and create Annual Roll Value Reports. QUALIFICATION REQUIREMENTS AND CORE COMPETENCIES One year of directly related experience that demonstrates the competencies and attributes listed in the minimum qualifications. The ideal IT Systems Technician I will possess professional experience, ability, and/or knowledge in the following core competencies: TECHNICAL EXPERIENCE I TECHNICAL KNOWLEDGEConfiguring the OnBase Document Management System including creating, importing, modifying, and deleting document types, users (all security levels), user groups, scan queues, and scan formatsContinuously monitor data quality through various validation checksOperating and maintaining high-speed enterprise production scannersFacilitating systems production control such as scheduling, submitting jobs, verifying, and publicizing reportsPreparing technical reports via Excel, Word, Outlook, or Adobe PDFPROBLEM SOLVING I ANALYTICAL SKILLSIdentifying technical issues and problems with associated hardware, OnBase, or ATS II and implementing viable solutions Working under pressure with competing deadlinesAdapting quickly to changes in policies, procedures, assignments, and work locationsINTERPERSONAL SKILLS I TEAMWORKConducting ongoing training and support sessions with OnBase to end usersEnsuring end users have the knowledge and resources to adhere to established data management practicesCOMMUNICATION SKILLS I ORAL & WRITTENResponding quickly, courteously, and proficiently to customer service requests in-person, phone, videotelephony (i.e. MS Teams), or OutlookSetting clear expectations and providing constructive feedback to peers, supervisors, vendors, and internal and external customers at all levelsInteracting courteously and tactfully with client agencies/departments and the publicMINIMUM QUALIFICATIONSPlease click here to learn more about the minimum qualifications for the IT Systems Technician I. Physical and mental requirements as well as environmental and working conditions will be listed on the classification specification. RECRUITMENT PROCESSHuman Resource Services (HRS) will screen all application materials to identify qualified applicants. After screening, qualified applicants will be referred to the next step and notified of all further procedures applicable to their status in the competition.Online Assessment(s) (100% Weighted)Candidates whose applications reflect the most job-related experience and training will be invited to online assessments. Only the most qualified candidates will be referred to the next step. All candidates will be notified via email of their status in the process. Based on the County's needs, the selection procedures listed above may be modified. All candidates will be notified of any changes in the selection procedure.Eligible ListOnce the assessment has been completed, HRS will establish an eligible list of candidates. Candidates placed on the eligible list may be referred to a selection interview to be considered for present and future vacancies. Veterans Employment Preference Policy (VEPP)The County is committed to providing a mechanism to give preferential consideration in the employment process to veterans and their eligible spouses and will provide eligible participants the opportunity to receive interviews in the selection process for employment and paid internship openings. Please click here to review the policy.
EXAMPLE OF DUTIES
Please see below for important information regarding COVID-19 related recommendations.Effective April 3, 2023, it is strongly recommended that County employees working in health care settings and correctional facilities follow vaccination and booster guidelines provided by the California Department of Public Health (CDPH) and the Centers for Disease Control and Prevention (CDC).Please click here to see the latest guidance for more details.EMAIL NOTIFICATIONEmail is the primary form of notification during the recruitment process. Please ensure your correct email address is included in our application and use only one email account. NOTE: User accounts are established for one person only and should not be shared with another person. Multiple applications with multiple users may jeopardize your status in the recruitment process for any positions for which you apply. Candidates will be notified regarding their status as the recruitment proceeds via email through the GovernmentJobs.com site. Please check your email folders, including spam/junk folders, and/or accept emails ending with "governmentjobs.com" and "ocgov.com." If your email address should change, please update your profile at www.governmentjobs.com. FREQUENTLY ASKED QUESTIONSClick here for additional Frequently Asked Questions.For specific information pertaining to this recruitment, contact Michelle Kozai at Michelle.Kozai@ocgov.com or (714) 834-7308.