Community Service Aide II – Bilingual (English/Spanish) Required 

SUMMARY OF POSITION

The Health Department’s Public Health Bureau has an opening for a Community Service Aide II (CSA II) in the Women Infants and Children (WIC) program. The WIC Program provides breastfeeding support, nutrition, and health education to families to improve eating and physical activity behaviors and provides electronic benefits for specific foods important for good health.

The CSA II schedules WIC participant appointments, makes follow-up telephone calls, greets and assists participants in filling out forms, obtains participant intake information for eligibility, enters information into various WIC data systems, helps in cleaning and maintenance of electric breast pumps, and provides outreach, referral and interpretation for the community. This position requires the ability to speak and read English and Spanish fluently. 

This position is full time and may report to multiple locations as assigned. Monterey County WIC has sites in various locations: Salinas, Seaside, Soledad, and King City. To meet the needs of our community, all WIC staff currently work until 6pm twice per week and end their day at 4pm on Fridays. Occasional weekend work may be required for community events. WIC delivers in person services and a telework schedule is not possible for this position. 

The Eligible List established by this recruitment process may be used to fill current and future vacancies on a regular full-time, part-time, or temporary basis County-wide.

This classification is part of a flexible series. Incumbents appointed at the lower level of the career series may be promoted up to the higher level of the career series subject to their meeting the employment standards for the higher class and a recommendation for their promotion by the appointing authority.

• Perform various duties in family planning or health clinics such as schedule appointments, obtain patient intake information, greet, and assist patients in filling out forms and guiding through clinic.
• Recruit new patients, explain basic services provided by clinics such as physical examination or other tests, plus information related to the clinics.
• Help prepare and clean examination rooms or other areas of clinic, assist higher rated personnel as needed.
• Distribute supplies, dispense non-prescription medicine or health aids, keep records, and maintain files.
• Refer patients to location of appropriate medical or social service agencies.
• Perform routine patient follow-up on those new to service or clinic and those who failed to keep appointments, or as directed by other higher rated personnel.
• May translate or interpret from one language to another.

To view the complete job description, please visit the Monterey County website:

Community Service Aide II

THE SUCCESSFUL CANDIDATE

Will have a proven track record demonstrating the following knowledge, skills, and abilities:

Working Knowledge of:

• Ability to read, write, follow instructions, and complete work assignments.
• Ability to perform a variety of duties and assignments.
• Ability to establish and maintain a cooperative working relationship with others.

Characteristics of the Ideal Candidate: 

• Ability to speak, interpret, and translate English/Spanish. 
• Ability to communicate effectively, both verbally and in writing, with a wide variety of audiences. 
• Proficient in the use of technology. 
• Provide excellent and courteous customer service. 
• Work well in a team-oriented environment. 

Any combination of training, education and/or experience which provides the knowledge, skills and abilities and required conditions of employment is qualifying.

Conditions of Employment: 

The required conditions of employment include, but are not limited to the following:

• Ability to communicate effectively in English and Spanish required these positions. Bilingual (English/Spanish) candidates must complete and receive a passing score on the bilingual oral examination prior to employment. 
• The Health Department will conduct a thorough background and reference check process which includes a Department of Justice fingerprint check.
• Possess and maintain a valid California Class C driver’s license or the ability to provide suitable transportation that is approved by the appointing authority.
• Be available to work a flexible schedule, including evenings, weekends, holidays, and during times of disaster and/or emergency. 

BENEFITS: 

The County of Monterey offers an excellent benefits package. Please visit our website to view the J Unit Benefits Summary Sheet. This information is not legally binding, nor does it serve as a contract. The benefits listed in the Monterey County Personnel Policies and Practices Resolution or Memorandum of Understanding (MOU) prevail over this listing.

NOTES:

• As a condition of employment, prospective employees may be required to submit to a background review which may include a review of information concerning present and/or prior employment, driving record, and record of any criminal convictions. 
• Employment is contingent upon acceptable documentation verifying identity and authorization for employment in the U.S.; a list of acceptable documents is available on the USCIS Form I-9. 
• If you are hired into this classification in a temporary position, your rate of pay will be hourly, and you will not be eligible for the benefits listed in the summary. 

Application and Selection Procedures

Apply On-Line at https://www.governmentjobs.com/careers/montereycounty

by May 6, 2024, 11:59 PM(PST)

or

Hard copy applications may be obtained from and submitted during normal business hours, 

Monday-Friday, 8:00 AM-5:00 PM by contacting

Monterey County Health Department

Human Resources Division

1270 Natividad Road

Salinas, CA 93906 

831-755-4519

The selection process is tentative, and applicants will be notified if changes are made. To assess applicants' possession of required qualifications, the examination process may include an oral examination, pre-examination exercises, performance examination, and/or written examination. The competitive examination process includes submittal of required application materials. A complete application package will include:

• Responses to the Supplemental Questions

Applicants who fail to provide all required materials by the final filing deadline will not be considered. Resumes, cover letters, letters of interest, and other correspondence will not be accepted as a substitute for required application materials. All required application materials will be competitively evaluated. Those applicants that are determined to be the most appropriately qualified will be invited to participate further in the selection process.

EQUAL OPPORTUNITY AND REASONABLE ACCOMMODATION

Monterey County is a drug-free workplace and an equal opportunity employer. The County seeks candidates who can make contributions in an environment of cultural and ethnic diversity. Monterey County is committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. To request reasonable accommodation, contact Monica Gutierrez, Senior Personnel Analyst, at (831) 796-1276, or gutierrezmj@countyofmonterey.gov.