Social Services Supervisor – Child Support Services

The Department of Community Resources

Apply by 5/9/2024

“Follow Your Calling, Find Your Career”

Salary Range: $66,695.15 - $83,368.94

This is an exempt (salaried) position. Please note: pay rates are based on education, skill, experience level and internal equity. Internal equity considerations include an assessment of the applicant’s salary history and qualifications in comparison to the market rate and requirements for the job.

At Mecklenburg County, you’ll have the chance to build a career as unique as you are with support, inclusive culture and technology to become the best version of you. We’re counting on YOUR unique voice and perspective to help Mecklenburg County become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all.

The Department of Community Resources (DCR) through its Community Resource Center, supports the core departments of Mecklenburg County Health and Human Services (HHS) in doing their business through an integrated service delivery model of subject-matter experts from each core department and community partners who provide services to County residents in our HHS Community Resource Center. In addition, DCR is responsible for administering Child Support Services and Unified Workforce Development programs, as well as Integrated Health and Human Services Mail Services.

Position Summary
Supervise staff and the overall functions of an assigned area or program. This position is responsible for ensuring quality control and appropriateness of the program, coordinating special projects, and preparing applicable reports. The supervisor also focuses on organizing various sets of information to be shared with other service areas or with State and Federal partners.

Essential Functions
• Oversee day-to-day operations in assigned area and supervise staff
• Assist in the development of program procedures, expectations and other related operations
• Complete monthly and quarterly program reports as needed or requested
• Work closely with other supervisors and managers in all areas
• Communicates regularly with team members and monitors productivity
• Responsible for inventory control of supplies, materials and equipment for assigned program
• May be required to staff shelters in the event of a disaster
• Facilitate correct application of Federal and State policy in determining funding source eligibility for programs
• Prepare for audits and ensure accuracy
• Coordinate the preparation and review of cases for audits from State and Federal partners, monitor progress towards completing preparation, communicate with other service areas to obtain information
• Review requests for vendor payment reimbursement
• Complete research requests usually after hours if there is an emergency need
• Review team’s monthly Quality Sampling results
• Utilize reports to identify cases coming due or due for review and ensure that cases are addressed in a timely manner
• Assist with troubleshooting cases as needed
• Communicate policy changes

Minimum Qualifications
Experience: Minimum of five years of social services or human services experience.
Education: Bachelor's degree in Human Services, health or related field.

Combination of relevant education and relevant experience accepted?: Yes

Preferred Qualifications

Knowledge of the Child Support Services program and its case management system.

Licenses and Certifications
• Requires a valid North Carolina or South Carolina Driver's License
• Requires the ability to obtain and maintain a Mecklenburg County Operator's Permit
• Annual Motor Vehicle Record (MVR) check required

Knowledge, Skills and Abilities
Knowledge of
• Supervisory principles
• Social services procedures, practices and methods
• Social services-related federal, state and local laws, rules and regulations relating to provision of public assistance
• Case management methods and techniques
• Services offered by the county and other local public and private community based service agencies

Skills
• Understanding and evaluating data to provide guidance
• Addressing client, staff, and department-related issues as they occur
• Prioritizing and handling numerous tasks for multiple customers, often in a short timeframe

Abilities• Adaptability: Maintaining effectiveness when experiencing major changes in work responsibilities or environment; adjusting effectively to work within new work structures, processes, requirements, or cultures
• Building Partnerships: Identifying opportunities and taking action to build strategic relationships between one’s area and other areas, teams, departments, units or organizations to help achieve business goals
• Communication: Clearly conveying information and ideas through a variety of media to individuals or groups in a manner that engages the audience and helps them understand and retain the information provided
• Contributing to Team Success: Actively participating as a member of a team to move the team toward the completion of goals
• Decision Making: Identifying and understanding issues, problems and opportunities; comparing data from different sources to draw conclusions; using effective approaches for choosing a course of action or developing appropriate solutions; taking action that is consistent with available facts, constraints, and probable consequences
• Delegating Responsibility: Allocating decision-making authority and/or task responsibility to appropriate others to maximize the organization’s and individuals’ effectiveness
• Follow-Up: Monitoring the results of delegations, assignments, or projects, considering the skills, knowledge, and experience of the assigned individual and the characteristics of the assignment or project

Computer Skills
Intermediate in various computer applications including Microsoft Office Suite

Work Environment
Works in an office setting with moderate noise


Reasonable Accommodations Statement
To accomplish this job successfully, an individual must be able to perform, with or without reasonable accommodation, each essential function satisfactorily. Reasonable accommodations may be made to help enable qualified individuals with disabilities to perform the essential functions.

Disclaimer Statement
This is not intended to be an all-inclusive list of job-related responsibilities, duties, skills, requirements or working conditions. Other duties may be assigned based on business need and the supervisor’s request. Mecklenburg County reserves the right to revise the job description at any time. Designated positions may be required to assist in emergency and/or disaster situations.