JOB
Contra Costa County is currently seeking to fill three (3) vacancies. Two in the Health Services Department and one in the Sheriff’s Office. Other departments throughout the County may use the eligible list from this recruitment to fill future vacancies as well.Why Join Contra Costa Health Services?Contra Costa is one of the few counties in the nation to offer a full spectrum of health-related services that cover health at every level: the individual, the family, and the community. In addition to the Contra Costa Regional Medical Center and various Health Clinics, the Health Services department is composed of several other divisions, including Behavioral Health, Contra Costa Health Plan, Emergency Medical Services, Environmental Health, Hazardous Materials, Homeless Housing and Health, and Public Health. As a public health system, we are dedicated to improving the health and wellness of all residents in our communities. There is currently an excellent employment opportunity for a full-time Clerical Supervisor in Ambulatory Care, and the incumbent will be primarily located in East Conta Costa County. In this position, you will work directly with the Director of Ambulatory Care Operations and assist Clinic Service Managers and Care Coordinators in work queue management. The Clerical Supervisor is the liaison between Contra Costa Health Plan (CCHP) and all health centers in keeping policies and procedures current.Why Join the Office of the Sheriff?The Contra Costa County Office of the Sheriff enjoys an outstanding reputation as one of the most professional, progressive agencies in the United States. In addition to operating the most innovative detention facilities in the country, the Office of the Sheriff provides patrol services throughout the county including three contract cities for which it provides total police services. The Office of the Sheriff works closely with our many partners in the community, including residents, businesses, schools, leaders, and private and governmental agencies to prevent crime and improve the quality of life. We are proud to be of service to Contra Costa County. As a department of over 1,100 sworn and professional staff, the Contra Costa County Office of the Sheriff continues to grow and progress, providing excellent opportunities for career development for its employees.We are currently looking for a dedicated Clerical Supervisor to assist with supervisory and administrative duties in our Records & ID Unit. Candidates should be dedicated to coaching staff and coordinating day-to-day operations. The ideal candidates will have a strong ability to interpret and communicate work procedures and department policies to clerical personnel. Please look on our website for descriptions of other departments throughout the County that may have vacancies in the future: https://www.contracosta.ca.gov/27/Departments-Offices We are looking for someone who is: Agile. You need to be able to learn the complexities of the job and train others to do itA problem-solver. You may need to think outside the box to identify ways to fix problemsA leader. You will need to organize the work and effectively coach the teamRespectful. You will work collaboratively with a diverse group of staff and clients Flexible. Schedules and policies can change and you should be able to adjust in those situationsSelf-motivated. You should be able to complete tasks with minimal guidance and see it through to the endA strong communicator. You will communicate with others every day, so clear and concise communication is important What you will typically be responsible for: Planning, assigning, and reviewing the work of your staffTraining employees on work procedures and activitiesConducting evaluations of employee job performanceCreating a cohesive team environmentEnsuring all policies and procedures are followedInterpreting policies and communicating work procedures to staffEvaluating work procedures and recommending changesOverseeing time and attendance records and making decisions on routine personnel matters A few reasons you might love this job: You will work within a great team with supportive managementYou will interact with different types of people from various backgroundsThere are well-established procedures in place, and you may be able to further develop those proceduresWe foster a unique sense of purpose through our work A few challenges you might face in this job: You may encounter some system communication problems or regular system updates that impact operationsYou may need to keep staff motivated and interested in their daily tasksThe volume of work fluctuates and you may need to problem-solve or delegate during busier timesYou may encounter some members of the public who are under a lot of stress and are difficult to communicate with Competencies Required: Decision Making: Choosing optimal courses of action in a timely mannerReading Comprehension: Understanding and using written informationProfessional & Technical Expertise: Applying technical subject matter to the jobUsing Technology: Working with electronic hardware and software applicationsAdaptability: Responding positively to change and modifying behavior as the situation requiresAttention to Detail: Focusing on the details of work content, work steps, and final work productsEstablishing Credibility: Doing what he/she commits to doing and respecting the confidentiality of information and concerns shared by othersHandling Stress: Maintaining emotional stability and self-control under pressure, challenge, or adversityOral Communication: Engaging effectively in dialogueWriting: Communicating effectively in writingHandling & Resolving Conflict: Managing interpersonally strained situationsInterpersonal Savvy: Considering and responding appropriately to the needs and feelings of others in different situationsLeadership: Guiding and encouraging others to accomplish a common goalManaging Performance: Ensuring superior individual and group performanceValuing Diversity: Appreciating the benefits of varied backgrounds and cultures in the workplace You can read the complete job description at: https://www.governmentjobs.com/careers/contracosta/classspecs/4854The eligible list established from this recruitment may be used to fill future openings for up to 6 months.
SUPPLEMENTAL INFORMATION
Selection Process: Application Filing and Evaluation: Applications will be evaluated to determine which candidates will move forward in the next phase of the recruitment process. Online Clerical Skills Test: Qualified candidates will be emailed a link to take an online multiple-choice test. Candidates will be evaluated on necessary knowledge and skills that may include but are not limited to clerical skills, mathematical ability, grammar and vocabulary, interpersonal skills, and customer service. (Weighted 45%)Online Supervisory Skills Test: Candidates who pass the clerical skills test will be emailed a link to take another online multiple-choice test. Candidates will be evaluated on necessary knowledge and skills that may include but are not limited to managing performance, leadership, handling & resolving conflict, establishing credibility, adaptability, reading comprehension, and decision making. (Weighted 55%) TENTATIVE DATESOnline Clerical Skills Test: April 9th - April 15thOnline Supervisory Skills Test: April 18th - April 22nd Meeting the minimum qualifications does not guarantee an invitation to participate in the selection process.The Human Resources Department may change the examination steps noted above in accordance with the Personnel Management Regulations and accepted selection practices.For recruitment-specific questions, please contact Norma Martinez at Norma.Martinez@hrd.cccounty.us. For any technical issues, please contact the GovernmentJobs’ applicant support team for assistance at 1 855-524-5627. CONVICTION HISTORYAfter you receive a conditional job offer, you will be fingerprinted, and your fingerprints will be sent to the California Department of Justice (DOJ) and the Federal Bureau of Investigation (FBI). The resulting report of your conviction history (if any) will be used to determine whether the nature of your conviction conflicts with the specific duties and responsibilities of the job for which you have received a conditional job offer. If a conflict exists, you will be asked to present any evidence of rehabilitation that may mitigate the conflict, except when federal or state regulations bar employment in specific circumstances. Having a conviction history does not automatically preclude you from a job with Contra Costa County. If you accept a conditional job offer, the Human Resources Department will contact you to schedule a fingerprinting appointment.DISASTER SERVICE WORKERAll Contra Costa County employees are designated Disaster Service Workers through state and local law. Employment with the County requires the affirmation of a loyalty oath to this effect. Employees are required to complete all Disaster Service Worker-related training as assigned, and to return to work as ordered in the event of an emergency.EQUAL EMPLOYMENT OPPORTUNITYIt is the policy of Contra Costa County to consider all applicants for employment without regard to race, color, religion, sex, national origin, ethnicity, age, disability, sexual orientation, gender, gender identity, gender expression, marital status, ancestry, medical condition, genetic information, military or veteran status, or other protected category under the law.