POSITION SUMMARY:

The Business Process Analyst is responsible for developing systems, making system enhancement, and identifying process improvements for the Information Systems and other County departments. The Business Process Analyst will be responsible for re-engineering inefficient processes and workflows. The Business Process Analyst will document before and after use cases for technology implementations. The Business Process Analyst will produce tangible plans to aid in the translation of business objectives into functional requirements and solution designs. The Business Process Analyst also develops, implements, manages, and maintains various web applications. Additionally, this position supports the implementation of new functionality based upon business needs and provides project management/administration to these special projects.

POSITION RESPONSIBILITIES:

Essential Functions

The duties and responsibilities of this position include, but are not necessarily limited to:

• Develop, implement, and maintain County internal and third party systems
• Provide training to County employees on use of internal and third party systems
• Co-produce and share content for all outward County public meetings via Microsoft Teams, Facebook, YouTube, and other platforms
• Develop and track key performance indicators and benchmarks for the IS department
• Assist the Help Desk through ticket resolution and end user support

MINIMUM EDUCATION AND EXPERIENCE:

• Bachelor’s degree in Business Administration, Information Technology, or other related field of study
• Three to five years’ experience as an IS Technician or Systems Developer
• Valid, state-issued driver’s license required for travel to other County locations
• Any equivalent combination of experience and training which provides the required knowledge, skills and abilities.

MINIMUM KNOWLEDGE, SKILLS AND ABILITIES:

• Proficient troubleshooting, problem solving, and collaboration skills
• Ability to communicate professionally both orally and in writing
• Ability to conduct training in a comprehensive manner
• Physical presence in the office is required.
• Ability to handle stress.

PHYSICAL DEMANDS:

Work involves standing, walking, sitting, lifting, carrying, talking, hearing, using hands to handle, feel objects, tools, or controls, and reaching with hands and arms. Vision abilities required by this job include close vision and the ability to adjust focus. The employee must occasionally lift and/or move up to 50 pounds a distance of 15 feet or less.

WORKING ENVIRONMENT:

Normal office environment

This position description serves as a guideline for communicating the essential functions and other information about the position to the applicant/employee. It is not intended to create a binding employment contract nor cover every detail of the position and may be changed where appropriate.

ABOUT US

Equal Employment Opportunity Statement:

The County of Berks provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, political affiliation or any other characteristic protected by federal, state, or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

Job Type: Full-time

Pay: $60,359.00 - $90,538.00 per year

Benefits:

• Dental insurance
• Employee assistance program
• Health insurance
• Life insurance
• On-site gym
• Paid time off
• Retirement plan
• Vision insurance

Schedule:

• 8 hour shift

Education:

• Bachelor's (Preferred)

Ability to Commute:

• Reading, PA 19601 (Preferred)

Ability to Relocate:

• Reading, PA 19601: Relocate before starting work (Required)

Work Location: In person