Introduction

THIS IS A NEW ASSEMBLEDEXAMINATION.� The eligible list resulting from thisexamination will cancel any existing list and may last approximately one yearbut can be extended.Supplemental Questionnaire: A properly completedSupplemental Questionnaire must be submitted with each application.Applications and Supplemental Questionnaires must be in the possession of theHuman Resource Services Department by 5:00 p.m. on the Last Day forFiling.� Failure to submit the Application or Supplemental Questionnairewill result in disqualification. Applications and Supplemental Questionnaireswill only be accepted online.

DESCRIPTION

�ALAMEDACOUNTY HEALTH AlamedaCounty Health is the local government agency that promotes and protects thehealth and well-being of all who live, work, learn, and play in Alameda County.We coordinate services and cultivate partnerships with community organizationsand providers to help ensure access, organize, and deliver health care andservices to people with Medi-Cal and without insurance, support resilientcommunities, and improve health for all. We focus on health equity bydeveloping programs and systemic solutions that reduce disparities for thepeople and communities we serve. Alameda County Health’sdepartments and programs focus on services and support that provide care forthe whole person. �The Behavioral Health Department provides mental health andsubstance use services for people with Medi-Cal and without insurance andsupports people along their path to wellness, recovery, and resilience.�The Environmental Health Department works to keep our air,water, and food safe; it regulates, protects, and promotes the health ofeveryone in Alameda County by enforcing environmental health codes to reduceexposure to toxins and diseases.�The Public Health Department focuses on community andpopulation-level health, preventing and addressing root causes of healthinequity across a range of communicable and chronic diseases.�Alameda County Health also provides services through Housing andHomelessness Services, Emergency Medical Services Agency, HealthPAC, andHealthy Schools and Communities.PUBLICHEALTH DEPARTMENTAs part of Alameda County Health, the Public Health Departmentworks in partnership with our local communities to ensure the optimal healthand well-being of all people. We monitor health status and service delivery,prevent disease, mobilize communities, conduct outreach, and promote healthpolicy and education. We actively seek partnerships and engage with thecommunity to improve community health through a dynamic and responsive processthat respects diversity, addresses health equity, and challenges us to providefor present and future generations. We are nurses, doctors, community psychologists,epidemiologists, dentists, medical social workers, physical and occupationaltherapists, dietitians, outreach workers, health educators, program managers,and pre-hospital care coordinators.THE POSITIONUnder general supervision, todo medical clerical work of a difficult and specialized nature; and to dorelated work as required.�THE VACANCIESThe current Medical Clerk vacancies are located in the Health Care Services Agency. However, the eligiblelist resulting from this recruitment may be used to fill future vacancies inother program areas and departments.�THE IDEAL CANDIDATEIn addition to meeting theminimum qualifications below, the ideal candidate will possess the followingcritical attributes: Possess extensive experience in difficult and specialized clerical support activities. Developed knowledge of medical terminology and resources as well as considerable technical expertise and experience using state electronic databases such as MEDS, CMS Web, and CMS Net.� Commitment to providing exceptional customer service; recognizing the need to serve and satisfy internal and external customers alike.� A keen attention to detail, and equally high quality orientation, accomplishing tasks accurately, efficiently and effectively over a period of time.� Ability to adjust to work within new work structures, processes, requirements, or cultures, modifying behavior to deal effectively with changes in the work environment.� Excellent communication skills with the ability to relate well to people from varied backgrounds and in different situations; exemplifying traits such as understanding, courtesy, tact, empathy, concern, and politeness.� Ability to effectively manage time and resources, ensuring that work is completed efficiently.�

MINIMUM QUALIFICATIONS

EITHER IExperience: � The equivalent of one (1) year of full-time experience in the class of Clerk II or in an equivalent or higher-level clerical class in the Alameda County classified service.� � OR II � Experience: � The equivalent of one (1) year of full-time experience in clerical work involving the use and interpretation of a wide variety of medical terminology.� � �NOTE:����The Civil Service Commission may modify the above Minimum Qualifications in the announcement of an examination.

KNOWLEDGE AND SKILLS

The most suitable qualified candidates will possess the following competencies:Knowledge of:�� Modern office practices and procedures including business correspondence, e-filing, electronic faxing, and standard office equipment operations, including computers. Medical terminology, human anatomy, laboratory test terminology and physiology. Components and format of medical records. Medical information systems. Current HIPPA regulations regarding privacy, security, and confidentiality as it pertains to Protected Health Information (PHI). Current adaptation of the International Classification of Diseases coding system used for coding and classifying diseases, diagnoses, and medical procedures (i.e., ICD-9CM or ICD-10CM). Ten Essential Public Health Services. � Ability to:�� Provide courteous and prompt customer service to clients by telephone. Be flexible and reprioritize activities upon direction from supervisor. Communicate clearly, both orally and in writing with attention to linguistic preferences and cultural proficiency. Perform electronic data extraction, data entry, and type correspondence and documents. Identify and correct errors in English usage and grammar. Correctly use and spell a wide variety of medical terms. Extract information from medical records. Follow prescribed procedures and organizational policies independently. Recognize and describe the circumstances of vulnerable populations including socioeconomics, life expectancy and environmental factors that affect health equity. Incorporate ethical standards of practice into all interactions with individuals, organizations, and communities. Establish and maintain effective working relationships with clients, their families, providers, staff, internal and external partners and the general public in a variety of ethnic and cultural communities. Demonstrate interpersonal sensitivity. Manage multiple and changing priorities.

EXAMINATION COMPONENTS

THEEXAMINATION WILL CONSIST OF THE FOLLOWING STEPS: A review of applicants' applications to verify possession of minimum requirements. Those applicants who possess the minimum requirements for the class will move on to the next step in the examination process. A review of candidates’ Supplemental Questionnaires to determine the best qualified. Those candidates considered the best qualified will move on to the final step in the examination process. An oral interview which will be weighted as 100 % of the candidate's final examination score. The oral interview may contain situational exercises.��CANDIDATES MUST ATTAIN A QUALIFYING RATING ON EACH PORTION OF THISEXAMINATION.�We reserve the right to make changes to the announced examinationcomponents.���AlamedaCounty utilizes a Civil Service Selection System founded on merit.� Such asystem is competitive and based on broad recruitment efforts and equalopportunity for qualified applicants to test in an examination process designedto determine the qualifications, fitness and ability of competitors to performduties of the vacant position.� Many of our recruitments are targeted andspecific to the needs of a current vacant position, in which case, the eligiblelist may be exclusively used for that current vacant position.� Otherrecruitments may be more broadly used for both current and future vacancies, orfor other alternate jobs with comparable scopes of work. To learn more aboutour recruitment and selection process, please visit the “What You Need to Know”section of our website,�www.acgov.org/hrs.

RECRUITMENT AND SELECTION PLAN

Applicants will be informed via email with reasonablenotice in advance of any examination process which will require theirattendance. The following dates are�tentative�and subject to changebased on the needs of the Agency. TENTATIVE RECRUITMENT AND SELECTION PLAN:� Deadline for Filing:� �� 5:00:00 PM Monday, April 29, 2024 Review of Minimum Qualifications: Friday, May 3, 2024 Review of Supplemental Questionnaire for Best Qualified: Week of May 20, 2024 Virtual Pre-Recorded Civil Service Oral Examination: Week of June 3, 2024 Notification of Results: Week of July 1, 2024� TENTATIVE SELECTION PLAN:� Departmental Hiring Interviews: �Week of July 8 or July 15, 2024 �WERESERVE THE RIGHT TO MAKE CHANGES TO THE ANNOUNCED RECRUITMENT & SELECTIONPLANAlameda County and the HumanResource Services Department will make reasonable efforts in the examinationand/or selection process to accommodate qualified individuals with disabilitiesand/or medical conditions in accordance/compliance with the State FairEmployment and Housing Act (FEHA), Federal Americans with Disabilities Act(ADA) Alameda County’s Reasonable Accommodation Policy and applicable statutes.To request accommodation due to a disability/medical condition during this orother phases of the examination/selection process, please contact the assignedHuman Resources Representative listed on the job announcement�before the last date of filing.Alameda County requires applicants to provide supporting documentation tosubstantiate a request for reasonable accommodation. In order to qualify for areasonable accommodation, applicants must have a disability/medical conditionpursuant to the ADA, FEHA and applicable statutes.For more information regarding our Reasonable Accommodation procedures, pleasevisit our website,�www.acgov.org/hrs.

BENEFITS

Alameda County offers a comprehensive and competitive benefits package that affords wide-ranging health care options to meet the different needs of a diverse workforce and their families. We also sponsor many different employee discount, fitness and health screening programs focused on overall well being.� These benefits include but are not limited to*:For your Health & Well-Being Medical – HMO & PPO Plans Dental – HMO & PPO Plans Vision or Vision Reimbursement Share the Savings Basic Life Insurance� Supplemental Life Insurance (with optional dependent coverage for eligible employees)� County Allowance Credit Flexible Spending Accounts - Health FSA, Dependent Care and Adoption Assistance Short-Term Disability Insurance Long-Term Disability Insurance Voluntary Benefits - Accident Insurance, Critical Illness, Hospital Indemnity and Legal Services Employee Assistance ProgramFor your Financial Future Retirement Plan - (Defined Benefit Pension Plan) Deferred Compensation Plan (457 Plan or Roth Plan)For your Work/Life Balance 12 paid holidays Floating Holidays Vacation and sick leave accrual Vacation purchase program Catastrophic Sick Leave Group Auto/Home Insurance Pet Insurance Commuter Benefits Program Guaranteed Ride Home Employee Wellness Program (e.g. At Work Fitness, Incentive Based Programs, Gym Membership Discounts) Employee Discount Program (e.g. theme parks, cell phone, etc.) Child Care Resources 1st United Services Credit Union�*Eligibility is determined by Alameda County and offerings may vary by collective bargaining agreement.� This provides a brief summary of the benefits offered and can be subject to change.�

Conclusion

Allnotices related to County recruitments for which you have applied will besent/delivered via email. Please add�@jobaps.com, @acgov.org, Noreplyalamedacountyhr@acgov.org�and�Noreply@jobaps.com�asaccepted addresses to any email blocking or spam filtering program you may use.If you do not do this, your email blocking or spam filtering program may blockreceipt of the notices regarding your application for recruitments. You arealso strongly advised to regularly log into your County of Alameda onlineapplication account to check for notices that may have been sent to you. Allemail notices that will be sent to you will also be kept in your personalonline application account. You will be able to view all of your notices inyour online application account by clicking on the 'My applications'button on the Current Job Openings page.Pleasetake the steps recommended above to ensure you do not miss any notices about arecruitment for which you have applied. The County of Alameda is notresponsible for notices that are not read, received or accessed by anyapplicant for a County recruitment.NOTE:All notices are generated through an automated email notification system.Replies to the email boxes�Noreply@jobaps.com�andnoreplyalamedacountyhr@acgov.org�are routed to unmonitoredmailboxes. If you have questions, please go to our website at�www.acgov.org/hrs.You may also contact the Human Resources Analyst listed on the job announcementfor the recruitment for which you have applied.AngelicaCuevas, Human Resources AnalystHumanResource Services, County of Alameda(510)271-5154 |�Angelica.Cuevas@acgov.orgwww.acgov.org/hrs���DISASTER SERVICE WORKERAllAlameda County employees are designated Disaster Service Workers through stateand local law.� Employment with the County requires the affirmation of aloyalty oath to this effect.� Employees are required to report to work asordered in the event of an emergency.�EQUAL EMPLOYMENT OPPORTUNITYAlamedaCounty has a diverse workforce, that is representative of the communities weserve, and is proud to be an equal opportunity employer.� All aspects ofemployment are based on merit, competence, performance and business need.Alameda County does not discriminate in employment on the basis of, race,color, religion, sex (including pregnancy and gender identity), nationalorigin, political affiliation, sexual orientation, marital status, disability,genetic information, age, membership in an employee organization, retaliation,parental status, military service, or other non-merit factors protected underfederal, state and local law. Alameda County celebrates diversity and iscommitted to creating an inclusive, and welcoming workplace environment.