Description

Summary:

The Golf Operations Manager is responsible for the management of all aspects of the golf facility, consistently delivering customer service excellence and consistently meeting or exceeding member and guest expectations. Operate at both a tactical and strategic level, managing and continuously developing all aspects of the golf business. This involves providing a clear vision for its strategic direction, whilst taking personal responsibility for identifying additional sales and marketing opportunities; customer service excellence is consistently delivered, and revenues and profitability are maximized. Areas of responsibility are likely to include the golf academy, golf shop, golf course maintenance, locker room, food and beverage, outside golf services, golf specific sales and marketing, the members’ club and the facility’s administration

Essential job functions:

• Provide a clear vision of where the golf business is going and the route it will need to follow in order to get there.
• Provide effective leadership for the golf operations management team, giving direction and providing support where needed.
• Work closely with other senior managers within the organization to ensure that the business development strategy for golf operations fits with the overall corporate strategy and supports/is supported by those of other business areas.
• Prepare and regularly review the business plan for golf operations.
• Keep abreast of changes in the environment in which the organization operates and use this knowledge to identify new business development opportunities for all areas of golf operations.
• Produce supporting operational plans for different business areas that will contribute to achieving the objectives set out in the strategic plan.
• Influence and positively manage the development of organizational culture.
• Recruit, induct, monitor and develop members of the golf operations management team and complete regular performance reviews.
• Ensure that all members of the golf operations management team have appropriate opportunities to develop skills, knowledge and experience to enhance their performance.
• Develop, deliver and monitor learning and development activities for the management team and to promote In-house training, PGA Training
• Prepare, monitor and analyze operating budgets and take action to address variances, ensuring each operating area is maximizing efficiency and profitability.
• Ensure promotional activity is properly structured, communicated and delivered.

Requirements

Physical Demands:

• Must be able to frequently sit, stand, bend, kneel, walk and crouch
• Ability to lift up to 25 lbs., and to lift overhead and push/pull, move lighter objects.

Qualifications:

• Personal and Professional development (CPD) reflective of current and/or future role responsibilities. E.g. Courses, Qualifications, Reading, etc. An Enhanced CRB check.

This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the co-worker. Other duties, responsibilities and activities may change or be assigned at any time with or without notice.

We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.