Description
We're looking for a positive and professional hotel front desk agent to deliver an exceptional experience to every guest at our hotel. You'll welcome guests, manage their information, distribute their keys and room assignments, and answer any general inquiries to ensure they have an excellent stay with us. The ideal candidate has brilliant communication skills, a strong work ethic, and a commitment to guest satisfaction. If this sounds like you, apply today!
Responsibilities
•Greet, check-in, and check out guests when they arrive and leave the premises, distribute keys and room assignments, and record credit card information
•Answer incoming calls and questions about guests' needs in-person and online regarding room bookings, room rates, amenities, available rooms, rewards programs, and special requests
•Bookkeeping: keep accurate records of all hotel guest account information
•Field customer complaints when necessary
•Communicate with housekeeping to make sure guest rooms are ready
Qualifications
•Well-versed in taking telephone calls and handling stressful situations
•Displays impeccable interpersonal, time management, organizational skills, and customer service skills
•1 year of hotel industry experience or related job preferred