Job Summary: We are seeking a friendly and professional Front Desk Agent to join our team. As a Front Desk Agent, you will be the first point of contact for our guests, providing exceptional customer service and ensuring a positive experience from check-in to check-out. If you have excellent communication skills, a passion for hospitality, and enjoy working in a fast-paced environment, we would love to hear from you. Responsibilities: - Greet guests with a warm and welcoming demeanor - Check guests in and out of the hotel efficiently and accurately - Provide information about hotel amenities, services, and local attractions - Handle guest inquiries and resolve any issues or complaints promptly - Assist with reservations, cancellations, and room assignments - Maintain accurate guest records and handle cash transactions - Answer phone calls professionally and redirect as necessary - Ensure the lobby area is clean, organized, and presentable at all times - Collaborate with other hotel staff to ensure guest satisfaction Requirements: - Previous experience in a customer service role, preferably in the hospitality industry - Excellent communication and interpersonal skills - Strong problem-solving abilities and attention to detail - Proficient in using phone systems and other office equipment - Knowledge of hotel management software is a plus - Ability to multitask and prioritize tasks effectively - Flexibility to work various shifts including evenings, weekends, and holidays - High school diploma or equivalent At our hotel, we value our employees' contributions and offer a supportive work environment. We provide opportunities for career growth within the hospitality industry. Join our team of dedicated professionals committed to delivering exceptional guest experiences. Note: All positions at our hotel are paid positions. We do not offer unpaid internships or volunteer positions.

Job Type: Part-time

Pay: $12.63 - $12.95 per hour

Expected hours: 24 – 40 per week

Benefits:

• Employee discount
• Flexible schedule
• Health insurance
• Paid time off

Schedule:

• 8 hour shift
• Day shift
• Evening shift
• Morning shift

Work setting:

• In-person

Ability to Relocate:

• Birch Run, MI 48415: Relocate before starting work (Required)

Work Location: In person